BUSINESS DEVELOPMENT REPRESENTATIVE

Job Description

Job Description

Orbus Visual Communication Group is a powerhouse in the exhibit and display industry - a top‑performing manufacturer known for innovative visual communication solutions and unmatched product quality. We’re growing fast, and we’re looking for a Business Development Representative who thrives on momentum, competition, and winning.

The Business Development Representative Orbus Visual Communication Group needs has a gift for effective communication and building strong business relationships. You get fired up by engaging with people, uncovering opportunities, and winning for the team. It’s what you do best and what drives you.

OVCG is the leader in our industry because of the people we employ. We don’t just hire anyone - we hire individuals who take pride in their work, no matter the position. We are actively pursuing an optimistic champion to help grow our business by identifying, developing, and securing new opportunities while generating leads and sales. In this role, you will use your people skills to provide customers with initial product information and consistently exceed their expectations.

Main Goals

• Contact prospective and dormant customers via outbound calls
• Build relationships that foster customer loyalty and creates new business or converts dormant business.

Requirements/Expectations

• Communicating with prospects directly via outbound and inbound calls
• Minimum 30 calls required per day
• Effectively follow and initiate onboarding process
• Lead client tours of the Orbus facility
• Implement and lead customer facing initiatives such as our live Orbus University training
• Implement and lead virtual training sessions with potential prospective accounts
• Represent Orbus at live events, tradeshows or in person meetings to acquire new business
• Follow up with leads from live events
• Follow up with leads from online inquiries
• Strategize on all assigned prospects/buying groups to build call initiatives
• Ability to work in a team environment to accomplish group call campaigns
• Ability to work independently and manage time efficiently to meet deadlines given
• Continued training and growth of key new business/dormant accounts acquired
• Accurate estimating/quoting of customer RFP
• Use of Orbus’ software for managing and tracking account progress
• Contribute to the growth of Business Development as a whole
• In our unique industry we have events, and our customers will have needs that come in beyond our standard working hours, must be able to work nights and weekends if required.

Internal Responsibilities

• Orbus Knowledge
  • Continuous training to acquire expertise in all Orbus products, equipment, and procedures in relation to your sales channel
  • Training to acquire the ability and initiate virtual presentations
• Customer Action Plan

• Analyze prospective client’s business to understand growth opportunities

• Product/Process Development/Improvement
  • Actively looking how you can help Orbus become better through products or processes
  • Constantly learning and training to improve your trade knowledge and skills

• Customer Maintenance
  • Constantly maintain accurate information on all your accounts and contacts in CRM
• Team-Player
  • Assist your fellow business development representatives and customer support associates as needed (vacations/PTO, etc.)
• Involved In Your Sales Channel
  • Actively learn and get involved with knowledge of associations, events, and publications, social media in your sales channel
• Microsoft Teams/CRM
  • Actively contribute to and acknowledge sale team channels
  • All internal communication should be through teams
  • Maintain up-to-date information on all your accounts in CRM
    • Utilize to understand opportunities and act
• Reporting
  • Weekly run down of good opportunities/positive interactions

Conduct

• Be A Professional

• Conduct yourself in an ethical and professional manner

• Be Reliable

• Do not leave any doubt that you are putting in your best effort each day

• Be Stoic

• Things happen! Focus on solutions and moving forward

• Be Versatile

• Willing to work in any department within Orbus to help if needed

• Be the Best

• Set a standard of excellence with your customers and peers

Success Metrics – Not limited to:

1. Outbound calls – Hitting your daily numbers consistently with QUALITY calls
2. New customers/Dormant – Monthly/yearly new customer/dormant count
3. New customer/Dormant value – Monthly/yearly new business/dormant monetary value
4. A+ account acquired -
5. A accounts acquired –
6. B accounts acquired –
7. In person events – Quality of work for events such as Orbus University/tradeshows