Call center supervisor
Job Responsibilities:
- Train, mentor, and coach agents on skills, product knowledge, and procedures.
- Monitor calls and agent performance using metrics (abandonment rate, wait times).
- Handle complex customer issues and complaints (escalations).
- Motivate staff and manage schedules/staffing.
- Oversee daily call center workflow and ensure policy/procedure adherence.
- Identify training needs and implement workshops.
- Improve processes for efficiency and better customer experience.
- Take over calls when agents are overwhelmed.
Skills:
- 2+ years of experience
- Excel, outlook, MS word.
Education/Experience:
- High school diploma
Recommended Jobs
Car Wash Maintenance Mechanic (1099 Contractor)
Job Opening: Car Wash Maintenance Mechanic (Contract - 1099) Location: Shiloh Illinois Company: Auffenberg Dealer Group of Illinois Pay: $35-$50 per hour, based on skill and experience Employment Type…
Restaurant Staff
MOD Restaurants make pizza to serve people, to contribute to a world that works for and includes everyone. We believe companies can and should be a force for good in the lives of the people they e…
Journalism Instructor
School of Communication and Journalism Faculty Vacancy Journalism Instructor The School of Communication and Journalism at Eastern Illinois University seeks candidates for an…
Intern - Construction Engineer
Intern: Construction Engineer CKL is currently seeking enthusiastic students with an interest in civil engineering who would like the opportunity to grow their skills in the field. CKL is a multi-…
Production Supervisor
Overview Why Choose Us? Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryou…
Site Reliability Developer 6
Job Description Executive Summary: SPRE Architect Role Requirements Oracle is seeking a Strategic Platform Reliability Engineering (SPRE) Architect to strengthen the architectural foundati…
Junior Accountant
Sunrise Futures is in search of candidates for their newly created role of Junior Accountant in their Accounting and Finance team. Our firm is looking to build out the finance and accounting fu…
Sr. Software Engineer II (Backend, Scala or C++)
Disclaimer: Please be advised that the most accurate and up-to-date information about our open roles—including job descriptions, compensation, and benefits—can only be guaranteed on our official…
Digital Medical Marketing Sales
Imagine advancing your career in the booming medical marketing industry. This is your rare opportunity to join an established, well-funded and quickly growing tech company. Grow your business within o…
Automotive Salesperson
Glendale Nissan is a high-volume Nissan store looking to add salespeople immediately! We have traffic waiting for salespeople every day and need your help! We are located in Glendale Heights near I35…