Sr. Technical Product Manager, Contract Lifecyle Management (CLM)

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced. 

Check out the McDonald’s   Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

Job Description

This opportunity is part of the Global Technology Enterprise Products & Platforms (EPP) Team, focused on Contract LifeCycle Management (CLM), where our vision is to “Always be a... people led, product centric, future focused & trusted technology partner of choice.”

We are seeking a highly skilled and experienced Senior Product Manager to lead the global deployment of iCertis Contract Lifecycle Management (CLM). In this role, you will be responsible for driving the strategy, execution, and successful implementation of iCertis CLM across our organization, including its integration with SAP Ariba. You will work closely with cross-functional teams, including numerous Legal departments, Vendor Management, development, sales, marketing, and customer success, to ensure the seamless integration and adoption of the CLM platform.

Key Responsibilities:

• Responsible for defining the assigned product portfolio vision, strategy, roadmap and backlog, driving collaboration across product teams and portfolios to address complex / multifaceted business challenges, providing technical thought leadership and ensuring continuous flow of value for the business
• Convenes business leaders to present and influence company technology solutions that drive innovative, strategically important outcomes
• Stakeholder Engagement and Partnership
• Partners with senior business leaders, technical product managers, and / or architects to determine the long-term strategy viability of systems/products, from business and technology standpoints
• Uses effective communication and business acumen to collaborate and keep key stakeholders informed of the latest technology advancements / solutions for the business.
• Explains, advises and negotiates complex technology strategies in a way that can be readily understood and adopted by non technical stakeholders.
• Collaborates among cross-functional teams, including product management, engineering, design, quality assurance, and operations to ensure alignment on portfolio priorities, timelines, and deliverables
• Market Analysis and Competitive Intelligence
• Stays informed about market trends, competitor offerings, and industry best practices. Conduct market research, competitive analysis, and stakeholder interviews to identify opportunities for product differentiation and innovation
• Utilizes data analytics, user feedback, and performance metrics to make informed product decisions and eliminate technical debt. Monitors and reports OKRs, tracks product usage patterns, and iterates to optimize end-user engagement, value-add outcomes and satisfaction.
• Problem Solving and Decision Making
• Decomposes complex problems into straight-forward solutions. Consistently brings strong, data-driven business, and technical judgment to decisions
• Continuous Improvement and Feedback
• Fosters a culture of continuous improvement by soliciting feedback from customers, internal stakeholders, and team members to refine Agile / Product strategies, including backlog prioritization, resourcing, and iteration of portfolio strategies and product approaches.

Benefits eligible : Yes

Qualifications

• 10+ years of technical product management or relevant experience with a Bachelor’s degree or 8+ years relevant experience with a Master’s degree. Agile Certifications preferred (e.g. PSM, CSM, etc.) or equivalent work experience preferred.
• Experience leading technical teams and Agile self-managed teams that manage a strategically important product and/or a suite of products.
• Experience with Icertis software experience.
• Experience with SAP/Ariba software experience a plus
• Experience in influencing senior executives (VPs, SVP, CxO), and setting expectations for major cross-functional initiatives.
• Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
• Excellent Leadership, including the ability to set clear goals and expectations, leading teams and partners through change, motivate and coach Product teams, identify and mitigate impediments to success, create a safe environment to learn, challenge, accept risk taking and a willingness to be wrong
• Broad technical knowledge in assigned domain area, including the latest ITIL technology trends or related methodologies
• Experience applying Product-centric methods and Agile ceremonies, best practices and lessons learned to optimize ways of working
• Highly experienced working collaboratively with a broad array of stakeholders to drive outcomes and solve complex technical challenges
• Excellent communication, presentation, story telling, negotiation, influencing, business acumen, and problem solving skills
• Strong innovation skills to identify, develop, and make improvements to ways of working, services, or products
• Strong critical thinking skills to address and solve the most complex business and technical challenges
• Experience applying data analysis and visualizations to present complex business cases and recommendations to executive and nonexecutive audiences, make informed business decisions, and facilitate continuous improvement

#Li-Hybrid

Additional Information

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected] . Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.