Client Experience Specialist - Schaumburg
- Offer Personalized Care: Greet clients with warmth and professionalism, offer refreshments, guide them to specific service areas, and curate an overall experience aligned with their preferences and needs.
- Encourage Future Visits: Schedule clients for their next appointment at checkout, ensuring they continue to enjoy the benefits of our services.
- Achieve Key Performance Indicator (KPI) Targets: Success will be gauged through the achievement of objectives including rebooking rates, retail conversion, gift cards, etc.
- Champion the Brand: Embrace and embody the values and culture of Tricoci Salon & Spa, becoming a living ambassador of our brand.
- Seek Valuable Feedback: Gather insights from departing clients on their experience, showing our commitment to continuous improvement.
- Uphold Brand Standards: Ensure waiting areas, reception areas, and other spaces are maintained according to company brand standards.
- Facilitate Seamless Communication: Maintain an open line of communication with fellow team members and management, accurately logging messages into our system and ensuring timely communication between team members.
- Share Your Expertise: Educate clients on our services, retail products, and promotions, assisting clients in their selections and elevating their experience.
- Resolve Inquiries and Concerns: Skillfully address questions, fulfill requests, and resolve concerns, demonstrating your expertise and dedication to the client experience.
- Execute Transactional Procedures: Handle cash and credit transactions accurately and efficiently, ensuring strict adherence to established credit card/cash management protocols.
- Minimum 1-2 years’ experience in a customer-facing role, preferably in a spa/salon, hospitality, or retail environment. Reservation experience a plus!
- Provide mobile customer experience (via headset and tablet) with strong communication and organizational skills.
- Ability to anticipate the needs of our clients, consistently going above and beyond to exceed their expectations.
- Thrive in a fast-paced environment, maintaining composure and attention to detail even during peak hours.
- Strong communication and interpersonal skills with an emphasis on active listening.
- Strong communication, excellent communication skills and organizational skills.
- Proficient in using computer systems and point-of-sale software.
- Passion for the beauty and wellness industry, with a genuine desire to create exceptional experiences for clients.
- Professional appearance and demeanor, representing the Tricoci brand with pride.
- Ability to work a variety of schedules including evenings and/or weekends.
- Competitive pay
- Employee discounts (up to 90% off the Tricoci menu service pricing, 25-50% off retail and more!).
- Growth opportunities within a diverse, inclusive and fun working environment
- Comprehensive health insurance including medical/rx (including virtual visits) dental, vision, life and disability
- Critical Illness, Group Accident and Hospital Indemnity insurance available
- Company matching 401(k) Plan
- Wellness benefits including EAP with 5 free sessions (per situation)
- Paid Leave/Vacation
- Health insurance and 401(k) available after meeting eligibility requirements.
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