General Manager - Gallagher Ice Rink at Gallagher Way

GENERAL MANAGER - Gallagher Ice Rink at Gallagher Way

Sports Facilities Management, LLC

LOCATION: Chicago, IL

DEPARTMENT: OPERATIONS

REPORTS TO: VP OF VENUE MANAGEMENT

STATUS: SEASONAL FULL-TIME (EXEMPT)

ABOUT THE COMPANY:

Gallagher Ice Rink at Gallagher Way is a premier sport, recreation and entertainment Ice Arena focused on improving the health and economic vitality of Chicago, IL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Gallagher Ice Rink at Gallagher Way is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The General Manager is responsible for the financial and operating performance of Sports Facilities Management, LLC. The objectives for this position include:

• Optimizing overall profitability
• Creating a culture of accountability which supports the organizational values
• Meeting or exceeding annual growth objectives
• Facilitating interdepartmental collaboration
• Employee retention and staff development
• Development of employee and operating policies
• Implementation of major business initiatives

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Analyze operations to evaluate performance of the company and its team in order to meet objectives, and to determine areas of potential cost reduction, program improvement, or policy change
• Appoint department heads or managers and assign or delegate responsibilities to them.
• Establish departmental responsibilities and coordinate functions among departments and sites
• Confer with ownership, Sports Facilities Management advisors & support team, and team members to discuss issues, coordinate activities, and resolve problems
• Coordinate the development and implementation of budgetary control systems, recordkeeping systems, and other administrative control processes
• Direct and coordinate an organization's financial and budget activities in order to fund operations, maximize investments, and increase efficiency
• Direct human resources activities, including the approval of human resource plans and activities, the selection of directors and other high-level team members, and establishment and organization of major departments
• Direct, plan, and implement policies, objectives, and activities of organizations or businesses in order to ensure continuing operations, maximize returns on investments, and increase productivity
• Implement corrective action plans to solve organizational or departmental problems
• Prepare and present reports concerning activities, expenses, budgets, government statutes and rulings, and other items affecting businesses or program services
• Represent the organization and promote its objectives at official functions, or delegate representatives to do so
• Serve as liaisons between organizations, shareholders, and outside organizations
• Administer programs for selection of any site location, potential construction needs, and provision of equipment and supplies
• Direct and coordinate activities of businesses or departments concerned with production, pricing, sales, and/or distribution of products
• Direct and give strategic direction to all departments
• Negotiate or approve contracts and agreements with suppliers, distributors, federal and state agencies, and other organizational entities
• Prepare budgets for approval, including those for funding and implementation of programs
• Review reports submitted by team members in order to recommend approval or to suggest changes
• Continually research new technologies to increase efficiency within the business
• Schedule and monitor continued training seminar for team members on various operational, safety, and legal responsibilities
• Any additional duties assigned by the VP of Venue Management

MIMIMUM QUALIFICATIONS:

• Prior responsibility in daily P&L management and budget oversight responsibility of $1MM or greater
• Proven management and leadership experience in the food and beverage, recreational, and entertainment industry
• Operational knowledge of F&B, entertainment, and sport clubs as well as parties, corporate events, and teambuilding preferred.
• Prior experience in contracting or overseeing others who have sold corporate sponsorships, birthday parties, corporate parties, tournaments, leagues, camps, fitness programming, and other related services preferred
• A minimum of 7 years of management experience
• Operational knowledge of risk management
• Skilled at identifying and creating opportunities to deliver revenue goals
• Sports programming and sports event operations expertise required
• Bachelor's degree in business management, sports management, marketing, hospitality, related field, or equivalent experience

TRAVEL REQUIREMENTS

• Minimal travel as needed to trade shows, SFM leadership conferences

WORKING CONDITIONS AND PHYSICAL DEMANDS

• Ability to travel to national events and regionally by car
• Must be able to lift 40 pounds waist high
• Will be required to conduct venue tours
• Work will be performed indoors and outdoors in an ice arena environment, which includes cold temperatures, weather conditions and varying noise levels for extended periods of time