Supervisor, Customer Service

Supervisor, Customer Service

Job Posting Location Marion, IL

Working Hours Monday - Friday 8am - 5pm

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Position:Supervisor, Customer Service

This position can sit in Marion, IL; Benton, KY; or Huntsville, AL.

Position Overview: Supervision of Customer Service Representatives in a manner that ensures customer service satisfaction.

Company Benefits:

Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:

• Health, vision, and dental insurance!

• Paid vacation, holidays and flex paid time off!

• 401K with generous company match!

• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided !

• Education Enrichment up to $5,000 per year for qualified employees!

• Employee Wellness Program!

Position Responsibilities:

• Supervise, train, and motivate Customer Service Representatives.

• Monitor CSR's to determine a high quality of performance and insure good customer relations.

• Assist CSR's with irate customers requesting a Manager or special attention.

• Responsible for accuracy of customer service payroll/commissions.

• Track and analyze individual and departmental performance to maximize production in retention areas, revenue production, and enhance subscriber communications.

• Maintain favorable relations between all departments.

• Responsible for providing and analyzing daily, weekly, and monthly reports detailing departmental activity and performance as requested by the Customer Service Manager.

• Accountable for hiring, attendance, evaluations, promotions, and disciplinary actions.

• Perform all other duties as required or directed.

Position Requirements:

• High school diploma or GED required. Bachelor's degree preferred.

• Demonstrated selling ability and experience is strongly preferred.

• A minimum of 2 years customer service supervisory experience in cable or related field.

• At least 2-3 years of customer service experience.

• Working knowledge of PC Based word processing and spreadsheet programs, especially Microsoft Word/Excel.

• CSG knowledge a must.

• Strong organizational and follow-through skills required.

• Candidate must possess excellent written and oral skills.

• Must be willing to work evenings, weekends, and holidays as required.

Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

Our Awards: Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.

Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

Disclaimer: The salary range for this position is $40,000 - $58,000 annually. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

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