Customer Service Agent II

Customer Service Agent II Location Frankfort, IL :

H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives and sealants across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world's biggest adhesion challenges.

H.B. Fuller is a global Fortune 1000 company manufacturing adhesives, sealants and glue at our 35 manufacturing sites in the U.S. (and growing). Our products connect the world and hold together your everyday necessities including your cell phone, food packages, car and home!

What's in it For You:

• Established path for next level opportunities, promotions, and wage increases - making this an opportunity for a long-term career path.
• Our excellent benefits package includes:

• Medical, dental, and vision insurance for you and your family
• FREE medical insurance coverage - all or a portion of your medical premiums will be reimbursed by the company
• 3 weeks paid vacation (increases to 4 weeks after 48 months of employment)
• 11 paid Holidays per year
• Quarterly bonuses based on site performance
• Competitive 401k, with up to 4% dollar-for-dollar company matching contributions, 1% automatic company contribution, and additional profit-sharing contribution.
• And MORE!

Thrive in a company that values sustainability, drives a safety-focused culture, and has been recognized as one of the Most Responsible Companies in the world by Newsweek in 2020.

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The Customer Service Agent reports to the Customer Service Manager and has account management responsibilities, and is the single-point-of-contact for his/her assigned customers (either by geography and/or customer channel), to ensure customer satisfaction is achieved; and assist in achieving the company's set goals for revenue, profit, receivables, on-time and fill-rate, quality and safety.

• Single-Point-of-Contact to customer. Ensure your customer's needs and expectations are met. Follow through with requests to completion.
• Ensure orders are entered on-time, entered with 98.5% accuracy and shipped on-time.
• Create new customers and maintain existing. Ensure customer's address information, contacts, terms, shipping requirements, regions, salespeople, etc., are entered and maintained accurately in SAP. Modify as necessary based on information provided by the customer, Sales and/or the Credit department.
• Respond to inquiries received by internal and external customers within 4 hours or by end of day, whichever is sooner.
• Assist in executing new or changes to existing Sales and Marketing programs through our customers, Sales, and Operations.
• Work closely with Sales representatives
• Less than 10% travel

Job Requirements:

• High school diploma or equivalent
• 2+ years experience in an Office Setting
• Ability to take inbound and outbound calls
• SAP experience
• Strong computer skills in: Microsoft systems, Outlook, Excel
• Strong communication skills; written, telephone, speaking, reading and listening
• Flexible with hours ( some mandatory overtime may be required)

To all recruitment agencies: H.B. Fuller does not accept agency resumes unless directly engaged by Human Resources. Please do not forward any resumes to Human Resources or any employees. H.B. Fuller is not responsible for any fees related to unsolicited resumes.

H.B. Fuller is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Pay is based on several factors including but not limited to education, work experience, certifications, and geographic location.

The salary for this role is .

In addition to your salary, H.B. Fuller offers employees a competitive total rewards package including comprehensive benefits, incentive and recognitions programs, health & wellness benefits, 401K contributions, paid time off and paid holidays. Eligibility may vary.

H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.

H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.