Senior Affiliate Account Manager

PerkSpot is searching for a  Senior Affiliate Account Manager  to join our  Merchant Partnerships  team! At PerkSpot, our mission goes beyond discounts—it’s about empowering employees everywhere to make smarter spending decisions so they can do more of what they love. We believe every dollar saved can become a stepping stone to a brighter future, whether that’s a special family vacation, a first home, or simply extra peace of mind. 

As a Senior Affiliate Account Manager you’ll develop engagement strategies to align merchant advertising objectives with PerkSpot offerings and revenue goals. Senior Affiliate Account Manager are focused on growing account revenue and account retention by reinforcing the unique PerkSpot Value Proposition for each merchant partner. 

This position is required to be in the office 3 days a week on Tuesday, Wednesday, and Thursday. Our office is located in the Merchandise Mart in downtown Chicago, IL.    

What you’ll accomplish:  

• Manage a large and diverse set of assigned portfolio accounts and overflow as needed 

• Ensure the timely and successful delivery of PerkSpot products and services  

• Provide superior customer service and swiftly tend to merchant needs 

• Cultivate strong relationships with multiple touch points at brands, agencies, and OPMs, and affiliate networks 

• Maintain a deep understanding of shifting merchant business objectives  

• Leverage data to identify and address account risks and opportunities  

• Provide strategic recommendations for increasing merchant engagement and investment 

• Grow accounts by generating merchant interest in new services and offerings 

• Find and establish new merchant point of contacts for lapsed existing merchant accounts 

• Maintain visibility cross-departmentally by participating in impactful team projects 

• Address opportunities for efficiencies, support models, program solutions, and best practices 

• Act as a Project Manager or liaison for ad hoc company initiatives 

Key Performance Indicators  

• Total Revenue; made up of Ad Sale Revenue and Direct Revenue 

• Number of new campaigns launched with improved exclusive offers 

• Merchant quality experience 

• Published SOPs and departmental best practices 

What we’re looking for: 

• 3-5 years in a client-facing Account Management role with excellent communication and presentation skills 

• Affiliate marketing industry experience is required  

• Demonstrated ability to retain and grow accounts by establishing and implementing innovative program solutions, applying a strategic approach to managing initiatives, and focusing on customer satisfaction 

• Strong analytical skills, with the ability to identify business questions, analyze data, draw conclusions, and develop actionable recommendations to expand user engagement 

• Exceptional emotional intelligence and relationship management skills 

• Pride in acting as primary point of contact for merchants and dedication to providing personalized experiences to each account 

• Detail oriented with the ability to successfully multitask, solve problems, and drive business results in a fast-paced collaborative environment 

About PerkSpot: 

Our journey began in Chicago back in 2006 with a vision of helping employees stretch their paychecks without sacrificing what they love. What began as a small company with a big vision has evolved into a discount shopping solution employees across the globe rely on to stretch their paychecks. In 2018, PerkSpot raised $50M from Susquehanna Growth Equity and today the business serves more than 22 million employees from top employers including Southwest Airlines, Mayo Clinic, and Humana. We saw an opportunity to do more—to build something that brought genuine, life-enhancing value to employees’ everyday financial decisions. 

Your first few months as a PerkSpotter: 

Providing value doesn’t have to wait, from day one we are open to your big ideas. In your first few months, you will...  

• Meet the team! We think our people are pretty great so we want to ensure you’re introduced to all of the right team members to help you succeed. Account Managers report to the Director of Merchant Partnerships and will work closely with other merchant partnerships team members.  

• Get to know PerkSpot! Immerse yourself in the business, engage with internal stakeholders, and participate in monthly company-wide All Hands meetings.  

• Sharpen your skills!  You will become very familiar with the technology and tools that we use; Salesforce, Domo, and Microsoft Office Suite, just to name a few.  

• See your impact! To succeed in this role, you will need to forge strong connections by establishing productive and trusted visible relationships with key merchants and stakeholders across multiple organizations.  

• Participate in company-wide events! Whether it’s office miniature golf or a raffle gameshow, company culture is at the forefront of our business.  

The pay:

PerkSpot offers competitive industry rate salaries with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity and across teams and levels. The base salary range for this position is $70,000 - $75,000 plus sales commission; $140,000 - $150,000 OTE.

What We Offer:

• Competitive salary, matching 401K, and company paid disability.

• Comprehensive medical, dental, and vision insurance is effective on your first day of employment!

• Time off is required. We want our team members to rest, relax, and recharge, so we encourage employees to take 20 days off each year.  Plus, we offer 8 paid company holidays and our office is closed from Christmas Eve through New Year's Day.

• Summer Fridays are great and are an annual tradition between Memorial Day and Labor Day every year.

• To help you get a jump start on company holidays, we close at 1 pm the day prior to each company holiday as “holiday eve.”

• Tenure is valued and rewarded. In addition to PTO, we offer a paid Sabbatical for up to 3 months to employees at 5 years and 10 years of service.

• Commuting can be expensive – we get it.  So, we provide a monthly transportation stipend and free lunch every Wednesday. 

• Connection and relationship building is everything. We offer regular outings, virtual events, fun community-interest Slack channels, and occasional happy hours.

How to apply:

All applications will be kept strictly confidential. Please submit a resume and cover letter telling us how you stack up to the qualifications, plus any other information you feel would be relevant to PerkSpot. Don’t be afraid to show your spark and personality!

All positions require a complete background screening.

PerkSpot is an equal opportunity employer. Offering a diverse, equitable, and inclusive work environment is a priority at PerkSpot. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.