Program Coordinator

Position Title: Program Coordinator
Reports to: Finance & Community Programs Manager
Position Status: Full-Time, Hourly Exempt
Rate of Pay: $20/hr

PLEASE READ INSTRUCTIONS FULLY -- Late or incomplete applications will not be considered.
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Primary Function of the Position: The Program Coordinator supports daily operations at Uniting Pride, including overseeing daily office operations, volunteer coordination, in-house programs (Eat UP, UP & Away, Read UP), and social media/marketing. This role ensures smooth operations by maintaining office communications, updating the website and calendar, tracking program data, and creating marketing materials. Additionally, the coordinator supports facilitators, represents UP at community events, and assists with cultural competency training while adapting to evolving organizational needs.

Major Duties and Responsibilities

• Office, Operations & Digital Management : Maintain an organized office, oversee supplies, manage office communications, and staff daily office hours. Keep the website, resources, and public calendar updated for accuracy and accessibility.
• Program Oversight : Manage in-house programs ( Eat UP Food Pantry, UP & Away, Read UP ), ensuring proper inventory, accessibility, and promotion to maximize community impact.
• Volunteer & Facilitator Management : Recruit, train, and coordinate volunteers while ensuring engagement and retention. Support peer group facilitators by overseeing group audits, facilitator check-ins, attendance tracking, and onboarding.
• Marketing & Communications : Develop and distribute promotional materials, oversee social media, manage the Discord community platform, engage with the community online, and assist with newsletters and branding consistency.
• Data & Reporting : Track and report program data, donations, and demographics in CRM and data management systems. Maintain monthly fundraising spreadsheets for grant reporting and organizational assessment.
• Community Engagement & Events : Represent UP at events, coordinate tabling efforts, and ensure outreach materials and logistics are well-organized.
• Training & Development : Assist in cultural competency training and community education efforts.
• Committee Involvement & Adaptability : Serve on relevant committees and remain flexible to evolving community needs and organizational priorities.

Other Duties and Responsibilities

• Maintain confidentiality of client and agency information.
• Appropriately document work activities in a timely manner.
• Attend meetings or trainings as directed.
• Staffing of informational or outreach events as directed.
• Employees will be expected to work for several hours on a weekend up to 26 times per year.
• Employees will be expected to work (and be compensated for) extra hours during the week of fall PrideFest (occurring for a week sometime between mid-September and mid-October). No leave will be granted for that week.
• This position is primarily office-based with work-from-home flexibility as operations allow.
• Other duties as assigned.

Qualifications

Experience: The ideal candidate for this entry-level position should be organized, detail-oriented, and willing to learn on the job. A passion for supporting the LGBTQ+ community and the ability to work well with diverse groups is essential for success in this role. Prior experience with non-profit organizations, CRM systems, Google Suite, Canva, Mailchimp, Discord, and online social networking platforms is appreciated but not required.

Required Knowledge, Skills, and Abilities

• Strong communication and writing skills.
• Ability to work well with diverse or marginalized populations.
• Ability to operate a personal computer and standard office software.

Agency Requirements

• Employees must pass all required background checks.
• Use of a personal cellphone is required, primarily for staff communications.

Benefits:

• $2000 Annual Health Reimbursement Account
• 10 Paid Holidays
• 10 Days Accrued Vacation
• 8 Days Accrued Sick Leave
• 5 Days IL Paid Leave for All Workers Act
• Flexible Scheduling & Alternative Work Arrangement Opportunities
• Onsite Parking

A note about health insurance as it relates to this position:
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For those who have not navigated the ACA Health Insurance Marketplace before, Uniting Pride can guide you through the process. Someone at this salary rate can generally expect significant government subsidies to cover the cost of their insurance. A low-level plan, at the time of this posting, begins at $80 per month because of the subsidies, and employees will have a range of plan choices so they can select the plan that meets their healthcare needs.

Application Instructions:

Please email both a resume and a cover letter to [email protected] no later than Friday, January 23rd.

Late or incomplete applications will not be considered.

In your cover letter, please tell us why you believe you’re the right person for this role. That includes relevant experience from school, volunteer, or professional settings — but we also want to hear your story. Why are you passionate about working with LGBTQ+ community members? Why are you drawn to doing this work at Uniting Pride? And how do you see yourself helping our organization grow and better serve our community?

We recognize that telling your full story might take more than one page, and that’s okay. Use whatever space you need to speak authentically about your interest, experience, and the skills and personality traits you would bring to this position, our organization, and the community.
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If selected for an interview, you can expect to be asked questions like the following. We’re sharing them with you in advance so you can get a sense of what matters to us and how we’ll evaluate candidates for this role:

• Think about a time when you were working on a team(in a school, camp, mentoring, or volunteer setting) and a difficult situation arose. What happened, and how did you handle it?
• Think about a time when you made a mistake or didn’t meet expectations in a role where others were depending on you. How did you respond, and what did you learn?
• Tell us about a time when you had to advocate for a person in a situation where you had less power than those in charge. What did you do?
• What do you believe community members need most from someone in a role like this? How would you meet those needs?
• What are some key values or principles you try to uphold when working with marginalized individuals and families?
• Briefly describe your work style preferences. For example, do you work best with quiet or background noise? Do you like to talk through challenges or reflect independently? What else helps you do your best work?
• On a scale of 1 to 10, how would you rate your organizational skills? And why that number?
• When managing multiple projects (like events, programs, and outreach), how do you stay organized? What tools, systems, or strategies help you prioritize and stay on track?
• How do you build strong working relationships with people who communicate differently from you?
• What do the terms diversity, equity, and inclusion mean to you?

You may send any questions to [email protected]. We look forward to giving careful consideration to all who apply, and thank you for your interest in this important work.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person