Service Manager

Job Description

Job Description

Are you ready to lead and inspire a team of skilled professionals while making a tangible impact in the HVAC, plumbing, and electrical services industry? At Fred's Plumbing and Heating , we're looking for a full-time Service Manager who's ready to take their career to the next level. Take charge of a rewarding role where you can grow and thrive. Apply today and join our team!

WHAT'S IN IT FOR YOU?

As our Service Manager, you'll earn competitive pay ranging from $30 to $35 per hour , plus bonuses and spiffs that recognize your impact.

All that you need for this management position is:

• 5+ years of HVAC service experience AND 2+ years in a leadership or supervisory role
• Strong technical knowledge of residential and/or commercial HVAC systems
• Ability to manage both field operations and administrative responsibilities
• Strong organizational, leadership, and communication skills
• Ability to analyze financial and performance data to improve profitability
• Bonus points for having an active Plumbing license and/or EPA certification (Not Required)

HOW DO WE CARE FOR OUR TEAM?

We know that we wouldn't have satisfied customers if we didn't have happy employees to serve them. That's why we make every effort to create a fun, positive work environment. We value our staff, and we show our appreciation with a well-stocked snack bar and fantastic benefits. We hope you'll join us and see what makes our team amazing!

OUR EXCELLENT BENEFITS

• Health insurance
• 1 week of paid vacation (2 weeks after 1 year)
• Paid holidays
• 2 sick days
• Paid training
• Retirement options
• Fully stocked snack bar

WHAT CAN YOU EXPECT AS OUR SERVICE MANAGER?

This is a full-time management position with 9-hour shifts from Monday to Thursday (7 AM – 4 PM) and a half-day Friday (7 AM – 11 AM) unless on-call.

As our Service Manager, you'll oversee service operations and performance by monitoring margins, resolving callback issues, and managing warranty claims. You'll assist with dispatch and scheduling to maintain efficiency. In the field, you'll support technicians, provide training, and ensure compliance with safety standards. You'll also serve as the first point of escalation for employee concerns, promote team morale, and uphold customer service excellence through clear communication and problem resolution.

A LITTLE BIT MORE ABOUT FRED'S PLUMBING AND HEATING

For over 40 years, residents of the Champaign area have counted on our family-owned company to provide prompt, reliable service. We proudly offer installation, repair, and maintenance on everything from electrical panels to sewer lines to heating and cooling equipment. Whether a client needs an outlet rewired or a tankless water heater installed, no job is too small or too large for our experienced team to handle!

TAKE THE NEXT STEP!

Are you ready to take the next step in your management career and join a company that values your skills, leadership, and dedication? Apply now to be our Service Manager! Our initial application process is quick, easy, and mobile-friendly.