Office Support Associate - School of Social Work

Office Support Associate - School of Social Work

Children and Family Research Center (CFRC)

Located in Champaign, IL

Job Summary

To perform clerical and secretarial duties for the Children and Family Research Center (CFRC).

Duties & Responsibilities

Serves as receptionist for the Children and Family Research Center (CFRC). Screens visitors and telephone calls, determines callers’ needs, ensures messages and requests get to appropriate staff, handles routine inquiries, and makes referrals to other units. Receives, distributes and sends faxes and handles UPS mailings. Acts as contact point for requests for CFRC materials including newsletters, brochures, reports, articles, etc. Ensures that requests for published materials are followed through the process of dissemination. Reviews all e-mails received in the CFRC e-mail account. Responds to routine requests for information. Forwards requests for technical information to the appropriate individuals. Maintains Director’s and Faculty Director’s calendar.

Prepares and processes travel and other miscellaneous reimbursements vouchers via the University’s Emburse Enterprise.
• Reconciles P-Card/T-Card transactions.
• Purchasing for CFRC including I-Buy, I-Stores, and Postal Stores and UPS.

Assists with reservations for the Trade Centre conference rooms. Reports all CFRC Suite maintenance problems to the Business Office and follows-up as needed. Prepares agenda and takes notes for CFRC meetings. Assists with preparations for meetings, forums and conferences. Prepares and packages materials for distribution to participants. Acts as a resource for the Center's Director in the retrieval of Center documents, reports, and existing administrative information.

Types and copies materials as requested by CFRC staff. Materials may include: correspondence, grant proposals, surveys, instruments, manuscripts, reports, directories, special event programs, lists, mailings, forms, notices, and tables. Responsible for reviewing work for correct formatting, sentence structure, grammar, spelling and punctuation. Complex, technical work is reviewed by others for accuracy. • Organizes and manages all surveys for CFRC.

Performs other related duties as assigned.

Minimum Qualifications

High school diploma or equivalent.
Any one or combination totaling eighteen (18) months from the categories below:
College coursework in any curriculum as measured by the following conversion table or its proportional equivalent:
30 semester hours equals one (1) year (12 months)
Associate’s Degree (60 semester hours) equals eighteen months (18 months)
Work experience performing office/clerical activities, including the use of computer systems.

Knowledge, Skills and Abilities

Skilled in typing and formatting correspondence and documents. Ability to use software programs: Microsoft Word, PowerPoint, EXCEL, Outlook. Ability to learn and use the Banner, P-Card, T-Card, and TEM Systems. Ability to learn and use Explorer and/or Netscape, Access, FileMaker Pro. Ability to operate copier, fax, scanner. Ability to complete work within established deadlines. Ability to handle confidential information. Ability to communicate effectively with administrators, faculty, staff and students.

Appointment Information

This is a 100% full-time Civil Service 0846 - Office Support Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after the search posting closes. The collective bargaining agreement sets a wage of $19.68/hour ($38,391.66 annually). Sponsorship for work authorization is not available for this position. This position will be expected to work at the University of Illinois Urbana-Champaign campus on a full-time basis per the University’s Workplace Flexibility policy.

For more information on Civil Service classifications, please visit the SUCSS web site at .

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on August 27, 2025. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through will not be considered. Upload your cover letter, resume, and names and contact information for three professional references. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact [email protected]. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits .

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify .

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal , or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing [email protected] .

Requisition ID : 1032079
Job Category : Administrative Support
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