Server Assistant

SuSu Chicago
Chicago, IL

Position Overview

The Server Assistant plays a vital role in delivering a seamless, polished dining experience. This position supports the service team by ensuring tables are maintained to the highest standards, service flows smoothly, and guests feel cared for throughout their visit.

Server Assistants are attentive, proactive, and detail-oriented, working closely with servers, captains, and management to uphold the restaurant’s standards of hospitality, efficiency, and professionalism.

This role is ideal for someone eager to grow in hospitality, learn fine dining service fundamentals, and contribute meaningfully to a collaborative team environment.

Key Responsibilities Guest Experience Support
  • Maintain clean, organized, and properly set tables throughout service

  • Clear and reset tables promptly and discreetly between courses and seatings

  • Assist with water service, bread service, and other table-side needs

  • Respond to guest requests with urgency, warmth, and professionalism

Service & Floor Support
  • Support servers and captains during service by anticipating needs and assisting proactively

  • Assist with food running and clearing, ensuring proper timing and presentation

  • Maintain cleanliness and organization of service stations and dining areas

  • Help manage service flow and pacing under the direction of floor leadership

Operational Duties
  • Complete all assigned opening, mid-shift, and closing sidework

  • Refill ice, polish glassware, restock china, silverware, linens, and service tools

  • Ensure adherence to sanitation, safety, and cleanliness standards

  • Communicate clearly with the FOH team to support smooth service execution

Qualifications
  • Previous restaurant or hospitality experience preferred, but not required

  • Strong work ethic and willingness to learn in a fast-paced environment

  • Excellent attention to detail and sense of urgency

  • Professional demeanor and positive attitude

  • Ability to take direction and work collaboratively as part of a team

  • Comfort standing and walking for extended periods

  • Ability to lift up to 25 lbs as needed

  • Flexible availability, including nights, weekends, and holidays

What Success Looks Like in This Role
  • Tables are always clean, organized, and guest-ready

  • Service feels smooth, unhurried, and intentional

  • Servers and captains are supported and able to focus on guest engagement

  • Guests feel cared for even without direct interaction

  • You are seen as reliable, proactive, and eager to grow within the team

Posted 2026-01-20

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