Service Lead Technician

Service Lead Technician

Position Identification

Non-Exempt

Reports to: Service Superintendent

Position Objective

The basic function of the Service Lead Technician is to complete repairs to the specification of manufacturers and customers’ satisfaction. Safety is our number one priority and all Service Lead Technicians are required to inspect jobsite for safety hazards and set up safety equipment before any repairs are made. This position will inspect roofs for damage and investigate roof leaks. Service Lead Technicians diagnose the source of the leak and repair the roof in accordance with manufacturer specifications. Service Lead Technicians communicate their daily schedules with the Service Superintendent as well as the customers. Service Lead Technicians will check in and out with their customers and provide adequate documentation of roof diagnosis and repair methods. Photos and roof sketches will also be a requirement of this position. Service Lead Technicians will train the Service Technicians and teach them proper safety, repair, and maintenance techniques. This position will report to the Service Superintendent.

Job Functions

• Attends all weekly service meetings prepared to discuss schedule for the week and all safety meetings.

• Perform repairs and maintenance on all roof systems including BUR, Modified Bitumen, TPO, EPDM, PVC and slope (tile/shingles).

• Perform repairs in accordance with job specifications and safety guidelines. Ensures all work is completed in a craftsman like manner and to the specification, and satisfaction of the customer and Tecta America.

• Trains assistant technician on proper repair techniques. Also trains the assistant technician to think ahead to ensure that all needed materials and job information are taken care of prior to leaving Shop.

• Calls ahead to confirm appointment time with customer. Updates customer on completion of repair and additional work to be proposed.

• At All Times follows Company Policies & completes work in a Safe Environment for all field & office personnel (Per OSHA, Per CUSTOMER, & Per Tecta REQUIREMENTS). Ensures their assistant technician is following all safety protocol.

• Maintains professional interaction with all customers.

• Ensures all tools and materials needed for repairs are on truck prior to leaving the Shop.

• Takes before and after photos of all repairs. Fills out paperwork properly and accurately. Trains assistant technician on the paperwork process. Promotes cooperation, communication and coordination between the job site and the office, including submitting all required reports and paperwork on time and in the proper format

1. Ensures timesheet for themselves and their assistant technicians are filled out accurately and turned in daily.

1. Ensures that proper maintenance procedures are performed on all company property and equipment such as Company Service Trucks and small equipment such as generators.

1. Performs any other duty or task assigned by the Service Superintendent, Service Manager and/or Operating Unit President.

Knowledge, Skills & Experience (Essential)

• The Service Lead Technician should have excellent customer relationship abilities, along with a working knowledge of and/or experience with all roof system types.

• Must be able to diagnose roof defects and identify and estimate effective solutions meeting customer needs.

• Knowledge of roofing details, manufacturer specifications and repair procedures as defined by the NRCA.

• Must have the ability to Problem Solve and to manage difficult customer situations.

• Must be able to work with and train fellow technicians.

• Superior Listening and Communications Skills - Ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with associates.

Knowledge, Skills & Experience (Desirable)

• High School Diploma or equivalent, preferred.

• Proficiency with Tablets and Software such as Microsoft AX / Field Service Administration.

Key Competencies

• Superb communication skills

• Sound problem assessment and problem-solving skills

• Sound judgment and ability to make decisions

• Well organized; Adept at planning work and managing time

• Extreme attention to detail and high level of accuracy

• Initiative

• Integrity

• Adaptability

• Willingness to learn

• Teamwork and collaboration

Occupational Health and Safety

Employees are responsible and accountable for:

• Compliance with workplace policies and procedures for risk identification, risk assessment and risk control

• Active participation in activities associated with the management of workplace health and safety

• Identification and reporting of health and safety risks, accidents, incidents, injuries and property damage at the workplace

• Correct utilization of appropriate personal protective equipment

Working Conditions

Physical surroundings: Field environment with exposure to heights, noise, dangerous objects, and wide variations in temperature.

Physical Effort: Extensive standing, walking, climbing ladders.   Frequent lifting not to exceed 50 pounds.

Domestic/International Travel: Rarely

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. Tecta America reserves the right to change, amend, add, delete and otherwise assign any and all duties, responsibilities and position titles as it deems necessary to meet the needs of the business. Tecta America is an Equal Opportunity Employer.