Dental Assistant - Case Coordinator

Position Overview

We are seeking a highly organized and clinical-minded Dental Assistant - Case Coordinator to join our team. This role serves as the essential bridge between clinical recommendations and patient follow-through. You will leverage your background in dental assisting to explain complex treatment plans, manage specialist referrals, and ensure every patient has a seamless journey from diagnosis to completion.

Key Responsibilities

• Clinical Communication: Translate complex clinical findings into easy-to-understand language for patients, ensuring they understand the "why" behind their treatment.

• Treatment Presentation: Present comprehensive treatment plans, including multi-phase procedures, and address patient concerns regarding clinical outcomes.

• Case Management: Act as the primary point of contact for patients undergoing extensive restorative or surgical work, managing the timeline from the initial consultation to final delivery.

• Specialist Liaison: Coordinate with external specialty offices (Endodontics, Periodontics, Oral Surgery) to ensure all necessary records, x-rays, and referrals are transferred accurately.

• Documentation & Accuracy: Review clinical notes to ensure treatment plans in the practice management software align perfectly with the provider’s recommendations.

Required Qualifications

• Prior Dental Assisting Experience: Must have a minimum of [Insert Number] years of experience as a Dental Assistant (RDA/DA). A strong understanding of dental terminology, procedures, and chairside flow is non-negotiable.

• Clinical Knowledge: Mastery of dental coding and the ability to read dental radiographs (bitewings, PAs, and Pano/CBCT).

• Communication Skills: Exceptional verbal and written communication skills with a focus on patient education and empathy.

• Tech Proficiency: Experience with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental).

Preferred Skills

• Strong understanding of dental insurance breakdowns and "Estimates vs. Actuals."

• A "closer" mindset—comfortable asking for commitment to treatment schedules.

• Ability to multitask in a fast-paced clinical environment.