Front Office Associate

Job Description

Job Description

A well-established, family-focused general dental practice located in Skokie is seeking a friendly and organized Front Office team member. Our office is committed to providing high-quality, preventative dental care in a warm, welcoming environment. Our practice focuses on patient education and long-term oral health. We offer a variety of general dental services tailored to meet the needs of patients of all ages.

We take pride in creating a calm and professional atmosphere where both patients and team members feel valued. If you're a dependable and detail-oriented individual who enjoys being part of a patient-centered and team-oriented practice, we'd love to hear from you!

Benefits for the Front Office Associate:

• Employee Dental Work

• Paid Time Off

• Paid Holidays

• Can offer Health Insurance

Schedule for the Front Office Associate:

• Monday: 8:30 AM - 5:30 PM

• Tuesday: 8:30 AM - 5:30 PM

• Wednesday: OFF

• Thursday: 10:30 AM - 7:30 PM

• Friday: 8:30 AM - 5:30 PM

• Saturday: 7:30 AM - 2:30 PM (x1 a month)

Responsibilities and Requirements of the Front Office Associate:

• Minimum of 2 years of dental front office experience required

• Greet and check in patients, creating a warm and professional environment from the moment they arrive

• Answer phone calls, respond to voicemails, and schedule/confirm appointments to ensure efficient patient flow

• Maintain and update patient records and charts with accuracy and attention to detail

• Prepare next-day schedules and charts for the clinical team to support smooth daily operations

• Submit and follow up on dental insurance claims, verifications, and pre-authorizations

• Collect payments, discuss financial options, and assist with insurance benefits to ensure clarity for patients

• Manage recall and reactivation systems to maintain patient retention and continued care

• Handle daily financial reporting including production, collections, and end-of-day reconciliation

• Manage ordering of front office and dental supplies and maintain inventory

• Support clinical staff with operatory setup or other tasks as needed

• Follow up with patients post-treatment to ensure satisfaction and address any additional needs