Application Support

We are seeking an energetic and results-driven Application Support professional to own critical tier 1 applications in a fast-paced, global financial environment. If you thrive under pressure, love solving complex technical problems, and are passionate about delivering exceptional support across a 24/6 follow-the-sun operation, this is your opportunity to make an impact. You'll work with cutting-edge cloud technologies, collaborate across EMEA/NA/APAC regions, and take full ownership of issues from diagnosis to resolution.

KEY RESPONSIBILITIES

Application Support & Incident Management

• Troubleshoot and resolve application issues following established escalation, incident, and problem management processes

• Create, maintain, and complete daily issue and incident tickets with all required information and resolution steps

• Ensure production stability, performance, and secure infrastructure

• Attend daily whiteboard sessions prepared with updates on problem tasks and incidents

Knowledge & Documentation

• Create and maintain current documentation for all supported applications

• Transfer knowledge to the team and liaise across EMEA/NA/APAC regions to improve teamwork and follow-the-sun support

• Complete both written and verbal turnover with support teams in other regions

Compliance & Standards

• Maintain full awareness of and adhere to all internal policies, regulatory requirements, security policies, and Company Conduct and Standards

• Manage, control, and escalate risk within the scope of your position

• Act with integrity and due skill, care, and diligence; all actions must withstand high scrutiny

• Observe proper standards of market conduct

Collaboration & Communication

• Communicate issues and resolutions professionally with internal partners and IT teams, demonstrating strong customer service skills

• Work collaboratively to understand end-to-end project management and identify process improvements

• Partner with other branches to improve teamwork and application reliability

Additional Duties

• Some out-of-hours support may be necessary, including weekends with possible short notice

• Other duties and projects as assigned

REQUIRED SKILLS

Technical (Must-Have)

• Solid knowledge of GMI Core modules: COPYFDC, BOFSET1C, BMERGE, trade load

• 5+ years experience with RPGLE, CLLE, SQLRPGLE, and IFS

• 5+ years experience with SQL, Linux, and Cloud technologies (Azure preferred)

• Experience with ELK stack, Docker, and Kubernetes

• Operating Systems: Windows/Linux

• Scripting languages: Shell, SQL, Python

Domain Knowledge

• Minimum 5+ years in application support roles and highly available production cloud environments

• Solid knowledge of trading and clearing systems

• Experience with APIs, microservices, and Azure managed services (AKS, PostgreSQL, KeyVault)

• Familiarity with follow-the-sun methodology in global environments

• Experience in financial markets

Professional Competencies

• Proactive, results-oriented, and passionate with high standards of performance

• Strong analytical and troubleshooting skills with excellent follow-up capability

• Excellent written and verbal communication skills

• Detail-oriented, well-organized, and flexible in a changing environment

• Client-focused with ability to anticipate requirements and deliver strong customer service

• Ability to work under pressure, think quickly, and problem-solve effectively

• Collaborative team player committed to knowledge sharing and staff development

• Intellectual curiosity and desire to drive improvements

COMPENSATION & BENEFITS

• Hourly rate: $50-55 per hour

• Benefits available: LaSalle Network consultants are eligible to enroll in benefits. For details, visit

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