SENIOR OPERATIONS MANAGER SCALABILITY

Job Description

Job Description

KENTECH Consulting Inc . is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com, the first consumer background checking system of its kind, and ClarityIQ, a high-tech and high-touch investigative case management system.

MISSION
We're on a mission to help the world make clear and informed hiring decisions.

VALUE
In order to achieve our mission, our team exhibits the behaviors and core values aligned with it:

Customer Focused: We are customer-focused and results-driven.
Growth Minded : We believe in collaborative learning and industry best practices to deliver excellence.
Fact Finders: We are passionate investigators for discovery and truth.
Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about.

As a small, agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.

Senior Operations Manager, Delivery & Scalability

This role is for a true operator. You know how to build repeatable systems, spot bottlenecks, run a cadence, and drive outcomes. You are financially aware, process-driven, and comfortable using modern tools, including AI, to move faster and work smarter.

This role requires comfort with changing priorities and tight deadlines, law enforcement clients can call with urgent requests at 5pm on Friday.

What Youll Own

Weekly operating cadence (core)
Own and run the weekly operating rhythm for delivery performance, including clear visibility into volume, capacity, deadlines, quality, and risks
Drive accountability through action tracking, follow-ups, and continuous process improvement

Operational efficiency and scalability
Identify bottlenecks, redesign workflows, and reduce friction across the investigation lifecycle
Standardize processes into clear SOPs that hold up as we grow
Capacity planning and forecasting
Build and maintain staffing and capacity models tied to volume, throughput, and deadlines
Make clear recommendations on resourcing, workload balance, and performance targets
Cost and margin awareness
Partner with finance to understand unit economics and protect margin as volume increases
Improve productivity and reduce cost per case without sacrificing quality
Tooling and automation
Improve workflows using tools we already use (Google Workspace, dashboards, case systems)
Hands-on experience using ChatGPT, Claude, or similar AI tools to automate workflows and reduce manual work (not just policy or governance experience).

Example Project
A government client needs 500 background checks completed in 30 days . You would:
1. Assess current capacity and forecast throughput against the deadline
2. Build a staffing and workload plan (including contingency plans)
3. Stand up a weekly dashboard showing progress, risks, and quality metrics
4. Identify bottlenecks and drive process changes to stay on time and on budget
5. Use automation or AI where it makes sense to reduce manual work

Youre a Strong Fit If You Have
5+ years leading operations in a service-based, high-volume, or fast-growth environment
Direct experience scaling workflows, improving cycle times, and building operating rhythm
Track record of improving operational efficiency without proportional headcount increases
Experience with capacity planning, forecasting, and performance management
Comfort with operational metrics and financial basics (cost awareness, productivity, budgeting)
Strong documentation habits (SOPs, process maps, clear communication)
Technically savvy and tool-comfortable, including practical use of AI tools in day-to-day work

Preferred (Not Required)
Startup, BPO, SaaS, compliance, government contracting, or regulated operations experience
Experience working in a high-trust environment with sensitive information
Background screening experience

Not a Fit If
You prefer structured, predictable workflows with well-established procedures
You see operations as reactive firefighting instead of proactive system-building

What Success Looks Like in 12 Months
More predictable throughput with documented SLAs
Clear dashboards leadership reviews weekly
Meaningful improvements in cycle time, quality, and cost per case
Several manual processes simplified, standardized, or automated
A scalable operating model that supports significant growth

Benefits
Base salary: $75,000$95,000 (depending on experience)
Profit sharing
401(k)
Health and dental insurance
Paid time off
Remote-first
Direct access to senior leadership and high-visibility work
Clear path to Director of Operations as the company grows