Experienced Automotive Service Advisor | Ford & CDJR | Morris, IL

Job Description

Job Description

Experienced Automotive Service Advisor - $60,000-$85,000+ | Ford & CDJR | Morris, IL

Location: Greenway Ford & CDJR – Morris, IL

At Greenway Ford & Chrysler Dodge Jeep Ram, we’ve proudly served Morris, Minooka, Yorkville, Coal City, Wilmington, Channahon, and the surrounding Grundy County communities since 1967. We’re seeking a motivated, professional, and customer-focused Automotive Service Advisor to join our service team and help deliver the first-class experience our customers expect from the Ford and CDJR brands.

You’ll work in a supportive environment that values integrity, teamwork, and growth — with competitive compensation, outstanding benefits, and a culture built on respect and professionalism.

Our service department maintains a strong customer base and consistent repair order volume, creating excellent earning potential for experienced advisors.

Why Choose Greenway Ford & CDJR?

Competitive Pay:

• $60,000-$85,000+ annually
• Weekly base salary plus performance-based commissions
• High customer-pay repair order volume

Schedule / Work-Life Balance:

• Monday–Friday : 7:30 AM – 5:00 PM
• Alternating Saturdays : 8:45 AM – 12:00 PM
• Sunday : Closed

Professional Development : Paid Ford and Stellantis factory training along with ongoing in-house training to support your long-term success.

Comprehensive Benefits Package:

• Medical Insurance
• Paid holidays and paid time off
• 401(k) with employer match
• Employee discounts on vehicles, service, and parts
• Supportive, family-oriented work environment

Minimum Requirements

• Experience: Minimum 2 years as an Automotive Service Advisor in a dealership or repair facility
• Knowledge: Strong understanding of vehicle systems, maintenance schedules, and repair processes
• Customer Focus: Excellent communication, relationship-building, and problem-solving skills
• Technical Skills: Proficient with computers, dealership management systems, and digital communication tools
• Preferred: CDK software experience and current Ford, CDJR, or OEM certifications

Key Responsibilities

• Greet customers promptly and professionally, accurately documenting customer concerns and vehicle symptoms
• Write and manage repair orders from vehicle check-in through completion and delivery
• Communicate status updates clearly via phone, text, or email throughout the repair process
• Review multi-point inspections and recommend maintenance or repairs per factory and dealership guidelines
• Provide accurate estimates and explain all services, charges, and warranty details transparently
• Obtain and document warranty approvals from OEM and extended warranty providers
• Coordinate daily with technicians, parts staff, and the Service Manager to ensure timely, high-quality repairs
• Maintain CSI scores that meet or exceed OEM standards through exceptional customer care
• Ensure all documentation meets OEM, warranty, and dealership compliance standards
• Stay current with Ford and Stellantis (CDJR) programs, required training, and certifications

Additional Requirements

• Solid knowledge of vehicle systems and maintenance operations
• Strong communication and customer service skills
• Valid driver’s license with a clean driving record
• Ability to pass background and drug screening
• High school diploma or equivalent
• Computer and typing proficiency
• Physical ability to walk, stand, and move in and out of vehicles throughout the day
• Comfortable working outdoors in varying weather conditions

Join the Greenway Autos Team

Greenway Ford and Chrysler Dodge Jeep Ram have proudly served Morris, Minooka, Coal City, Yorkville, Wilmington, Channahon, and the surrounding communities since 1967. As a family-owned dealership group, we are committed to building long-term relationships with our customers and providing a workplace where employees can grow, succeed, and take pride in their work.

If you’re a motivated service professional who values integrity, teamwork, and customer care, we encourage you to apply and build your career with us.

We are an Equal Opportunity Employer committed to maintaining a workplace free from discrimination or harassment. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, age, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Make the Most of Your Career — Apply Today!

Start your next chapter with Greenway Ford & CDJR in Morris — where integrity, opportunity, and customer care drive everything we do.