Client services consultant

Your Work Matters. Your Voice Counts. Your Journey Starts Here.

Are you interested in joining a dynamic team?

Are you a continuous learner who thrives in a collaborative environment?

Are you interested in joining a team where your work truly matters?

Step into a role where you'll make a real impact-join us as a Client Services Consultant II at MetLife, one of Fortune's top 25 best places to work. Here, you'll be at the heart of delivering exceptional service to National Account clients (5,000+ lives), shaping their experience and exceeding their expectations.

As a Client Services Consultant II, you'll:

• Own the Client Experience: Take full accountability for day-to-day service support, partnering closely with Account Executives and leading the administration of multiple complex clients.

• Lead with Purpose: Coordinate and facilitate client meetings, prepare impactful materials, and drive finalist and stewardship meetings.

• Think Consultatively: Offer creative, consultative solutions and identify innovative plan design alternatives.

• Deliver Excellence: Provide timely, outstanding customer service and foster lasting client satisfaction.

• Shape Strategy: Lead account audits, strategic planning, and partner with financial teams to deliver insightful client reports.

• Share Your Expertise: Serve as a key resource and subject matter expert for Customer Unit and National Accounts.

• Drive Growth: Support RFP responses, facilitate contract execution, and ensure compliance.

• Stay Ahead: Keep up with industry trends, competitor products, and legal developments.

• Master the Details: Apply analytical skills to MetLife's group products, services, and systems.

What You Bring (Required Qualifications):

• 3+ years of insurance/account management/client service experience

• Passion for client service and continuous learning

• Excellent organizational, interpersonal, and communication skills

• Ability to work autonomously, prioritize, and remain flexible

• General understanding of employee benefits

• Proficiency with Microsoft Office, Teams, and Webex

• Self-motivation and proactive personal development

• Willingness to travel (10%)

• High School Diploma or equivalent (bachelor's degree preferred)

• Experience with Disability products and project management preferred

What You'll Experience:

• A culture of support, collaboration, and purpose.

• Opportunities to grow, learn, and advance your career.

• Recognition for your impact and achievements.

• A team that celebrates you and your contributions.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.