IT Support Technician

Apply now: IT Site Support Technician, location is Onsite in Jacksonville, IL. The start date is the 2nd week of March for this 6-month contract-to-hire position.

Job Title: IT Site Support Technician
Location-Type: Onsite (Jacksonville, IL)
Start Date Is: 2nd week of March
Duration: 6 months (Contract-to-Hire)
Compensation Range: $33/hr – $38/hr

Job Description:
The IT Site Support Technician provides on-site operational and technical support for manufacturing and warehouse environments, ensuring all computing devices, network infrastructure, and peripherals function reliably and efficiently.

Day-to-Day Responsibilities:

• Manage break/fix tickets and service requests within established SLAs/SLOs

• Provide onsite support for desktops, laptops, macOS/iOS devices, servers, printers, and network equipment

• Troubleshoot Active Directory, file/print servers, and application connectivity issues

• Support Apple devices (macOS/iOS) and create internal documentation for peers

• Install and troubleshoot network devices independently

• Deploy images and applications using SCCM or similar tools

• Support warehouse technologies (HHUs, VMUs, Zebra/Lexmark printers, VM1A devices)

• Lead or assist with infrastructure projects and change management processes

• Work with managed service providers to resolve escalated issues

• Support Microsoft Teams Rooms and conference room technologies

• Provide end-user training and clear communication across all levels of the business

• Participate in on-call rotation (24/7/365 support model)

• Travel up to 25% as needed

Requirements:

• Must-Haves:

  • 7 years of Apple/macOS/iOS support experience

  • 10 years of experience installing and troubleshooting network devices independently

  • 8 years troubleshooting local servers (file, print, security, connectivity)

  • Experience in a manufacturing or warehouse environment

  • Strong knowledge of Active Directory and system security/permissions

  • Experience with SCCM or similar imaging/deployment tools

  • Microsoft MCSA/MCSE (Windows 10/11, Server 2012/2019)

  • Certified in Dell and Client warranty repair processes

  • Ability to document processes and create peer training materials

  • Comfortable in a physical, hands-on, onsite support role

• Nice-to-Haves:

  • Experience with Azure, AWS, and Active Roles Server

  • Project management tools and methodology experience

  • Experience leading infrastructure or root cause investigations

  • Knowledge of Microsoft Teams Rooms

  • Experience supporting Zebra and Lexmark network printers