Claims Customer Care Specialist

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The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You'll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For more than 89 years we've thrived by staying a step ahead of whatever's coming next - to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We've been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don't follow the trends. We set them.

A day in the life of a Claims Customer Care Specialist:

This is the opportunity you've been looking for to truly impact someone's life! Start your claims professional career today as a Claims Customer Care Specialist and be part of our dynamic team You'll leverage innovative tools and technology in a collaborative team environment to service our customers.

In this role, you will:

• Explain the claim process to customers

• Make and maintain a connection with the customer by understanding their needs and meeting their expectations

• Serve customers with empathy and compassion

• Provide information to customers on claim status and answers inquiries on existing claims

• Contact or receive contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards

• Process claims payments

• Schedule auto and/or property inspections

• Assist with rental car as needed

• Receive, screen and route incoming telephone calls and other electronic correspondence

• Clearly and accurately document all actions taken into the claim at every touchpoint

• Use online resources and claims knowledge to assist customers with claims-related concerns of varying complexity

When will I work?

• To deliver on our “Good Hands Promise” we are available to our customers 24 hours a day, 7 days a week. We ask that you are flexible to work within the hours of operation to include weekends and holidays

• For this position, your workday could start as early as 6:00am CST or as late as 3:30pm CST with just one weekend day commitment (either Saturday or Sunday). Following your 8-10 week training, a permanent shift will be allocated to you, ensuring a seamless transition into your role.
• Shift Differential: Employees working 2nd shift have the opportunity to increase their earnings by 10% through shift differential.

You're a great match for this role if you have:

• You have a high school diploma or General Education Diploma (GED)

• 1 year of customer service experience is preferred

• You want to utilize your customer service skills to help restore peoples' lives'

• You have a strong desire to make a difference through compassionate customer service

• You're an empathic, upbeat and friendly self-starter who can work independently, as well as, on a team

• You feel comfortable working within the Microsoft Office Suite and would be excited to learn new technology

• You're organized and able to multi-task in a fast-paced call center type environment where you will need to adhere to procedures, agendas, and measurements

• You're known for clear and professional communication - both written and verbal

• Being bilingual and/or having prior military experience is a plus

• This position is not available in California, Alaska, Hawaii or Puerto Rico

What's in it for you?

• Compensation for this position is $17.50/hr

• Paid training (Training is Monday - Friday from 9:00 am - 5:45 pm CST)

• Internet reimbursement

• Technology equipment will be provided (Laptop, headset, dual monitors, etc.)

• Competitive paid time off bank based on start date

• Tuition reimbursement

• Cafeteria style health insurance plan- starts day one!

• 401K match and pension plan

• Volunteer opportunities + matching donations

• Visit AllstateGoodLife.com to learn more

• You can view all Allstate benefits @

Other things to consider:

• Access to modem and internet connection required

• Dedicated and distraction free workspace in your home is required

• Remote Employees will be eligible for internet reimbursement. Must maintain or exceed the following speeds: 50 MBPS download and 5 MBPS upload

Compensation offered for this role is $17.50/hr. Geographic differential of $20/hr offered for candidates residing in designated premium zip codes.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policy. For a full description of Allstate's benefits, visit

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.