Entry-Level Customer Service Specialist

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.


CAPOL, part of the Freudenberg Group, delivers added-value ingredient solutions and processing aids to the global food industry. We manufacture natural colors, flavors and specialty coatings for appealing food and efficient processing. Renowned for our leadership in confectionery finishes, our innovations drive success across diverse food segments—from glossy shine to bold flavor. Headquartered in Germany and serving markets worldwide, we deliver quality and value at every step - and we’re always looking for creative minds to grow with us.


Job Description Summary
The Customer Service Specialist is responsible for interacting with customers on behalf of the company to provide information and respond to inquiries regarding new orders, existing orders, product support, and complaints
Entry-Level Customer Service Specialist


Responsibilities

• Entry and processing of customer and sample orders accurately and efficiently.
• Interface with all Capol departments and/or outside warehouse partners that support the COFP.
• Create new and maintain existing customer accounts in the ERP system.
• Liaison between customers and Capol internal departments for the purpose of order fulfillment, shipping requirements, customer service and technical support.
• Relay information to sales representatives/managers, as well as customers via e-mail and phone calls.
• Communicate clearly and concisely with internal and external customers at all levels of the organization, using verbal and written distribution channels.
• Adjusts promptly and calmly to change, works well as part of a team, and remains calm under pressure. Able to operate independently, with minimal supervision.

Qualifications

• High school diploma required; associate or bachelor's degree preferred.
• 0-3 years’ office experience.
• Proficiency in Microsoft Excel, Microsoft Word, and Microsoft Outlook.
• Familiarity with ERP and CRM systems- a plus.
• Communicate with others and exchange accurate information.
• Operate a computer and other office machinery or equipment.
• Ability to move about inside the office to access file cabinets or office machinery.

Some of your Benefits
Education Reimbursement
Receive financial aid to help propel your career to the next level.
Vacation
We offer time off to refresh and recharge.
Diversity & Inclusion
We focus on providing an inclusive environment and recognize our diversity contributes to our success.
401K Match
Save for retirement with the company's help.
Health Insurance
Rely on comprehensive services whenever you need it.
Disclaimer
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Additional Information
Taylor Bilski
+1 517 551 0320
[email protected]