Customer Service - Bilingual

Job Title : Bilingual Order Entry

Pay : $17.00 Hourly

Shift: 8am-5pm Mon-Fri

Job Responsibilities

• Key Tasks and Responsibilities: Maintain thorough knowledge of all cabinet lines offered through Aline, including but not limited to product specifications, standard operating procedures, prices, promotions, and other info as required.
• Inspect showroom daily and make sure showroom stays organized and safe.
• Provide quick, friendly and professional customer service to walk-in customers.
• Communicate clearly, promptly, and friendly via phones and emails.
• Assist clients to choose products to meet their needs.
• Read and analyze kitchen & bathroom layouts, get codes of cabinets from the layouts.
• Enter orders into systems and make sure order is completed to customer’s satisfaction.
• Collect payments from customers.
• Review customers’ accounts regularly.
• Recognize parts codes & sizes. Assist customers with returns and replacements.
• Obtain customer feedback and complaints, provide solutions to solve the problems in a timely and professional manner.
• Maintain and organize customer files and records.

Skills and Education:

• Has high school diploma or equivalent; Associate or College degree a plus Minimum of one to two years prior experience in Customer Service.
• Must be bilingual.
• Has an overall sense of interior design.
• Knowledge of interior design software, such as 2020, Pro Kitchen is a plus.

Requirements:

• Previous experience with order entry programs and CRM system, such as Quickbook, Fishbowl, NetSuite, etc.
• Above average skills of Microsoft Word and Excel. Typing fast with high accuracy.
• Strong verbal and written communication skills.
• Capable of building rapport with customers instantly.
• Strong ability to multi-task and prioritize proficiently.
• Professionalism, patience, maturity and integrity in all interactions.
• Other duties as assigned Attend all training classes and networking events as needed.
• Assist with event preparation and implementation
• Report customer needs and request to management, recommend potential products and services.
• Assist manager with report generation and special projects.
• Make phone calls or emails to bring old customers back.
• Attract potential customers by providing products and service information.

About Talent Strategy The Skilled Trades, Engineering, Light Industrial, and Manufacturing teams at Talent Strategy have teamed up with a well-known firm to assist in the recruitment of their open positions. Talent Strategy is a professional search and recruiting firm specializing in the Manufacturing space.

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