Solutions Production Clerk

Benefits:

• Medical: Blue Cross Blue Shields of Michigan
• Dental: Delta Dental
• Vision: VSP
• Life: The Standard
• Voluntary Life: The Standard
• Short Term Disability: The Standard
• Long Term Disability: The Standard
• Hospital: The Standard
• Critical Illness: The Standard
• Accident: The Standard
• 401K - After 3 months of employment

in Collaborative currently provides customized partnership solutions to the healthcare industry. Our solutions are specifically designed for each client, for each partnership— servicing the built environment.

Intent to be Unique:

in Collaborative will be the superior choice for facility support services because we will redefine excellence through innovation, data-driven insights, and intentional strategies rooted in evidence-based research. Our approach goes beyond traditional solutions, leveraging advanced technology and analytics to provide actionable intelligence that empowers smarter, more strategic decision-making.

By staying ahead of industry trends and focusing on continuous improvement, we ensure our responses are not only timely but also tailored to address the unique challenges found within the Environment of Care. This commitment to precision and intentionality enhances operational efficiency, optimizes resources, and elevates outcomes for our clients.

We don’t just react—we anticipate. By integrating cutting-edge innovation with a steadfast focus on research-supported practices, we create sustainable, high-impact solutions that inspire confidence and deliver measurable success in every aspect of support services for the healthcare industry.

Human Quality Management:

• Leaders With A Voice

The leaders within in Collaborative shape company culture by inspiring trust, fostering collaboration, and driving meaningful change. Their ability to clearly articulate vision and values not only empowers teams and cultivates engagement but also ignites passion and purpose—individuals feel valued, motivated, and driven to contribute to shared success. Top-level leadership reinforces this by empowering local leaders to have a voice in operations, ensuring decisions are informed by those closest to the work.

• ESG + Safety

in Collaborative is committed to embedding privacy and safety at the core of our ESG plan, recognizing their vital role in fostering trust, well-being, and operational excellence. A workplace that prioritizes security—free from physical hazards, threats, and breaches of confidentiality—empowers employees to perform with confidence and peace of mind. By creating an environment where individuals feel protected and valued, we drive engagement, motivation, and resilience. This commitment not only supports a healthier, more effective workplace but also reflects our dedication to ethical responsibility and sustainable, people-focused growth.

• Communication At All Levels

in Collaborative believes effective communication is the cornerstone of a thriving organization, fostering trust, clarity, connection, and a culture of continuous improvement. Open and transparent dialogue align teams with organizational goals, values employee input, and empowers individuals to feel informed, appreciated, and deeply engage in driving success.

• Feedback + Acknowledgment

Feedback, acknowledgment, and continued learning drive a thriving workplace environment by fostering growth, motivation, and a sense of value. in Collaborative recognizes contributions, provides insights, and encourages skill development in every member of the team. By doing this, we empower employees, strengthen relationships, and cultivate a positive, high-performing organization.

• Competitive Pay + Benefits

Competitive pay and benefits are essential for building a thriving team, attracting top talent, retaining dedicated employees, and fostering loyalty. When employees feel valued and supported, they stay engaged, perform at their best, and drive innovative and growth. Prioritizing compensation and meaningful benefits creates a high-performing team and positions in Collaborative as an employer of choice.

• Identity Beyond The Job

in Collaborative is built on the principle that work-life balance is essential for overall well-being and success. We recognize the importance of individuals having an identity beyond their professional roles—pursuing passions, spending time with loved ones, and prioritizing personal growth. By cultivating a culture that values balance and flexibility, we empower our team members to bring their best selves to work, knowing they are supported in leading fulfilling lives outside the job. This approach not only enhances individual happiness but also drives greater creativity, productivity, and long-term success.

Position Summary

The Solutions Production Clerk provides operational and administrative support across the lifecycle of projects and solution delivery efforts. This role supports project and operations leadership by maintaining production documentation, tracking tasks and milestones, coordinating information flow between teams, and ensuring required records are complete and audit-ready.

The position serves as a foundational production support function within a multi-site, contract-based services environment.

Key Responsibilities

Production & Project Support

• Support projects and solution initiatives from intake through closeout.
• Maintain production trackers, schedules, and task lists.
• Assist with coordination of timelines and dependencies.

Documentation & Records Management

• Maintain organized project and solution files (contracts, scopes, drawings, manuals, permits, closeout packages, etc.).
• Ensure documentation is complete, accurate, and stored in designated systems.
• Assist with preparation of closeout documentation.

System & Data Management

• Enter and update data in project management, service order, or ERP systems.
• Validate data accuracy and completeness.
• Generate routine reports for leadership.

Vendor & Stakeholder Coordination

• Assist with collecting vendor quotes, contracts, and compliance documentation.
• Support communication between operations, project teams, vendors, and finance.

Financial & Administrative Support

• Assist with tracking budgets, purchase orders, invoices, and change requests.
• Support financial reconciliation and billing readiness.

Compliance & Quality Support

• Support internal standards, safety documentation, and contractual requirements.
• Assist with audit preparation and record retrieval.

Continuous Improvement

• Identify process gaps and recommend improvements.
• Support implementation of standardized templates and workflows.

Qualifications & Requirements

• 2+ years of experience in administrative support, operations coordination, project support, or production coordination.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Comfortable working in multiple systems and databases.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience supporting projects in technical services, facilities, healthcare technology, IT services, or construction services.
• Familiarity with project management or service management software.
• Associate’s or Bachelor’s degree in Business, Operations, or related field.

Key Competencies

• Detail-oriented
• Process-driven
• Strong follow-through
• Organized and methodical
• Customer-service mindset
• Adaptable in fast-paced environments

Success Metrics (First 12 Months)

• Accurate and complete production documentation
• On-time data entry and reporting
• Reduced administrative burden on project managers
• Improved visibility into project and solution status
• Positive internal stakeholder feedback