Senior Help Desk Technician

THE COMPANY

ClientFirst is a management consulting firm specializing in providing optimal information technology guidance and support services, including strategy, management, planning, design, procurement, and implementation project management.

ClientFirst was recently profiled in CIO Review as one of the 20 most Promising Government Technology Consulting Service Providers .

CERTIFICATIONS

• A+ certified or similar
• Other certifications helpful, but not required

SKILLS & QUALITIES

• Minimum 5 years help desk / Systems Administration experience
• Must be an excellent verbal and written communicator
• Must be a self-starter, highly motivated, and independent worker
• Comfortable in a fast-paced environment, serving multiple clients each day
• Windows Server 2003, 2008, 2012 administration
• Basic LAN configuration
• VMware or equivalent virtualization experience
• Exchange 2007, 2010, 2013 experience

EXPERIENCE

• Experience with local government, public safety, school districts, or other public entities helpful

RESPONSIBILITIES

• Initial responsibility will be for desktop support and administration
• Local area network and file server support for a variety of public and private sector clients
• Support multiple clients on a regular basis
• Administer changes and adjustments to systems, as needed
• Recommend the purchase of new equipment
• Assess system performance and recommend improvements
• Assist with developing, implementing, and enforcing policies and procedures
• Work with vendor representatives to identify and correct causes of hardware and software malfunctions and to perform enhancements
• Respond to and resolve difficult inquiries and complaints
• Provide emergency response to reduce downtime, correct errors, monitor vendor activity, diagnose system failures, and conduct off-hours scheduled and as needed maintenance
• Assist in developing, planning, implementing, and administering goals, objectives, policies, and procedures

ADDITIONAL DETAILS

• 401k
• Medical Benefits
• Cafeteria Benefits Plan
• Please submit your minimum salary expectations for this position
• We will consider a contract arrangement. Please indicate your preference when you apply.
• Recruiters please do not contact this job poster
• Please do not contact job poster about other services, products, or commercial interests

Job Type: Full-time

Required experience:

• Help Desk: 5 years

Required license or certification:

• A+ certified or similar