AV & Technical Support Specialist

About the Opportunity
A leading academic institution in Evanston is seeking an AV Support Specialist to support classroom technology and end-user IT needs in a highly visible, fast-paced environment. This role plays a critical part in ensuring audiovisual systems operate seamlessly during live classroom sessions while providing technical support to faculty, staff, and students.

• Perform daily checks, maintenance, and troubleshooting of classroom audiovisual systems, including cameras, microphones, displays, and presentation technologies

• Provide real-time support for AV issues during live classroom sessions and events

• Support and troubleshoot web conferencing platforms such as Zoom and WebEx

• Respond to IT service desk requests, including printer support, user access issues, and operating system troubleshooting

• Support both Windows 11 and macOS environments

• Assist with basic network connectivity troubleshooting (TCP/IP)

• Partner with AV engineering and IT teams on system improvements and maintenance initiatives

• Participate in technology upgrades, preventative maintenance, and special projects during scheduled downtime

Required Qualifications:

• 1+ years of experience supporting audiovisual (AV) technology in a professional environment

• Familiarity with Windows and/or macOS operating systems

• Experience supporting video conferencing platforms such as Zoom or WebEx

• Basic understanding of networking concepts, including TCP/IP

• Strong customer service, communication, and problem-solving skills

• Ability to remain calm and responsive in a high-visibility support environment

Preferred Qualifications:

• Experience with AV over IP technologies

• Prior classroom, higher education, or event technology support experience

• Experience working within a structured IT support or ticketing environment

Work Environment:

• Fully onsite within a classroom and learning environment

• Combination of proactive system maintenance and reactive end-user support

• High level of interaction with faculty, staff, and students

• Opportunity to work with modern classroom and collaboration technologies

Key Details:

• Compensation: $20–23 per hour

• Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit

• Work Model: On-site contract

• Location: Evanston, IL

• Schedule: Monday – Thursday: 2:00 PM – 10:00 PM and Friday: 10:00 AM – 6:00 PM