Front Desk Associate
Job Description
Job Description
Benefits:
- Employee discounts
Company: Bears Fit
Department: Operations POSITION OVERVIEW
Welcome to the Member Services Team at Bears Fit. You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests. KEY RESPONSIBILITIES
Our Member Services Team is the heartbeat of our club. You will be responsible for:
- Ensuring that all members and guest check in and have active memberships
- Overseeing guest and member traffic flow
- Collecting dues and updating billing when appropriate
- Monitoring and addressing membership alerts
- Assisting members and guests with all inquiries and concerns
- Reporting all issues in a timely manner
- Contributing to maintaining the club-wide standards of cleanliness
- Answering phone calls and directing the appropriately
- Helping integrate members into the club (completing profile, taking photos, distributing barcodes)
- Assisting other departments when necessary
- Attending all required meetings
- Maintaining an active and working knowledge of Bears Fit as a company, as well as all services and promotions
- Being proficient in policies ad directives as outlined in the Member Services Playbook
Work hours are scheduled and made available to employees by the Operations Manager. Your supervisor will give you more details about where to access your schedule. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Benefits
- Complimentary club membership
- In club discounts
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