FIELD SERVICE TECHNICIAN

MEIsystem Inc. ( MEI USA ) is the global leader for eyeglass lens edging and generating machines. We are an Italian-based company focused on innovation and our mission “Driven by Passion” is embedded in everything we do. We install and service machines across North America and exceptional customer satisfaction is the basis of our success.

Position:

As MEI USA continues to evolve and grow the business across North America, we are seeking highly motivated individuals to join our team as a Field Service Technician .

You will travel to install the machines, train our customers, perform preventive maintenance & provide technical support to customers in the USA, Canada, Mexico & Caribbean.

Position Responsibilities

• Perform machine installation, preventive maintenance & training at the customer site.
• Identify, troubleshoot, diagnose & resolve customer/equipment issues.
• Maintain a high degree of professional customer service for all customer interactions.
• Traveling up to 70% of the time by flight/car (for international travel a passport is required). When not traveling, provide technical remote support to customers.
• Attend shows and exhibitions if required, as technical support for installation of machines.
• Spanish language skills are a plus but not required for this position.
• Must possess a valid driver’s license and maintain a driving record that meets company standards for vehicle insurance eligibility.

Requirements:

Educational and Skills Requirements

• Engineering degree or equivalent experience in Electrical/Mechanical/Automation/Automotive (mechatronics).
• 4+years of hands-on electromechanical maintenance experience.
• 4+years of working knowledge of modern CNC machinery.
• Knowledge of mechanical, electrical/electronic, pneumatic components and power tools in the CNC industry. Ability to learn and understand mechatronics systems.
• Ability to read blueprints & schematic diagrams, knowledge of PLC’s and C++ concepts.

Physical Requirements

• Requires frequent lifting and carrying of up to 10 pounds, recurrent lifting of up to 20 pounds and occasional lifting and carrying of 50 or more pounds. Also requires constant pushing and pulling of up to 50 pounds and occasional pushing and pulling of over 50 pounds with the aid of handcarts or other wheeled devices.

Other information:

Why Work for Us?

• “Driven By Passion” We empower people with a strong skillset who are motivated, ambitious, and have an excellent work ethic.
• Excellent career opportunities with extensive training and ability to make an impact.
• Diverse backgrounds and perspectives are what push innovation forward and what make MEI USA stronger. We value each voice and look forward to hearing yours.
• Starting pay between $34.13-$38.94 hourly, along with overtime & discretionary bonus.
• Generous paid time off.
• 401(k) with company match up to 4% after 1 year of employment.
• Health, dental and vision insurance.
• Life Insurance, short-term disability, and long-term disability (100% paid by Company).

“If you are passionate about technology, committed to excellence and eager to help others succeed. We invite you to apply and become a valued member of the MEI USA team.”

MEI USA is an equal opportunity employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, disability, genetic information, national origin, gender, gender identity and expression, age, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state, or local laws.