Assistant General Manager

General Summary:

The Assistant General Manager (AGM) partners with the General Manager/COO to guarantee seamless club operations and outstanding member satisfaction. This prominent leadership position involves direct oversight across all club activities, with a specific emphasis on food and beverage services, events, programing, communications, and membership engagement. The AGM is responsible for managing department heads, encouraging cross-team collaboration, and fostering operational excellence that aligns with the club's welcoming and community-oriented culture. In the absence of the GM/COO, the AGM assumes full authority for managing all aspects of club operations. This position is designed to prepare the right candidate for a General Manager/COO role as their next career progression.

Requirements

Essential Functions

• Oversight of daily operations across all departments to ensure seamless service and optimal member and guest satisfaction.
• Develop, implement, and monitor policies and procedures that align with the club’s core mission and high service standards
• Maintain a visible and engaging presence throughout the club, fostering strong relationships with members and staff to proactively anticipate needs
• Collaborate with the GM and senior leadership on operating and capital budgets, strategic planning, and capital improvement projects

Food and Beverage

• Manage financial performance, ensure regulatory compliance, and lead F&B teams to maintain exceptional service standards and guest satisfaction
• Direct comprehensive F&B operations, spanning fine dining, casual outlets, poolside services, and large-scale banquets and special events
• Collaborate closely with the Executive Chef and F&B management team to develop consistent high-quality member-centric dining experiences
• Oversee the development, planning, and flawless execution of all member events and private functions, enhancing club culture through innovative planning

Membership

• Develop and implement strategic membership initiatives for recruitment, engagement, and retention in partnership with the Membership Coordinator
• Ensure seamless onboarding and cultivate strong foundational connections with new members through proactive engagement
• Oversight of communications output to ensure consistent branding, timely updates, and effective promotion of club activities
• Partner with the Membership Coordinator to enhance member interaction via member communications, social media, and other digital platforms

Finance

• Drive financial planning by assisting in the development of budgets, monitoring departmental performance metrics, and preparing comprehensive financial reports
• Implement strategic financial controls and direct necessary corrective actions across operations to ensure the consistent achievement of fiscal targets
• Synthesize key performance metrics and departmental progress into regular, concise updates for the GM and executive leadership

Culture

• Provide guidance and inspiration to department managers and line employees to promote collaboration and responsibility
• Oversee acquisition, professional development, and long-term commitment of exceptional team members
• Cultivate an environment that prioritizes outstanding service, continuous learning, and active participation by all team members
• Address and resolve personnel matters, including performance issues, formal complaints, and career advancement discussions, as they arise

Traits and Skills

• A professional who is polished and a proactive leader who employs a hands-on, service driven management style across both formal and informal settings
• Expert ability to engage effectively with all levels of the organization; from team members and senior management to our diverse membership and club leadership
• Act as a mentor and encourages career growth
• Proven capability to inspire, train, and manage large service teams in high-end hospitality settings
• An innovator who is forward-thinking and dedicated to bringing fresh ideas that enhance programming and overall service offerings
• Leads with humility, empathy, and respect, while actively fostering a strong culture of servant leadership and accountability within the team

Qualifications

• Minimum of five years of progressive leadership experience in Food and Beverage operations, preferably within a high-end private club or like environment
• Proven experience in leading and growing vibrant clubhouse operations by expanding revenues, controlling costs, and meeting budgeted goals
• Financial acumen, including cost control, budget development and forecasting.
• Has a patient and professional demeanor with excellent verbal and written communication skills
• Proficiency in Microsoft Office, spreadsheets, POS systems (Clubessential preferred), event management software, membership database management, and report preparation
• Possesses a good sense of humor with the ability to have fun
• A bachelor’s degree in Hospitality Management, Business, or related field preferred, however, substantial private club or hospitality experience will be considered in lieu of a degree
• CMAA membership and in pursuit of the Certified Club Manager (CCM) designation is desired
• Aspires to progress to a GM/COO role

Compensation

Salary is commensurate with qualifications and experience. White Eagle Golf Club offers an excellent benefits package including:

• Medical, Dental, Vision, and Life Insurance
• 401(k) Retirement Plan with Club Match
• Paid Time Off
• Professional Development
• Excellent Bonus Potential

Be Considered

In compliance with federal law, all person hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Qualified professionals are invited to submit a current resume and a thoughtful cover letter addressed to:

Chad Drake

General Manager

[email protected]