Client Service Account Manager

Job Description

You will drive impact as a self‑motivated, proactive, results‑oriented Client Relationship Manager with JPMorganChase Healthcare Payments, where you’ll consult directly with leading U.S. provider organizations to strengthen relationships, elevate scorecard performance, and directly influence revenue retention and growth.

As a Client Relationship Manager in Healthcare Payments, you are self-motivated, proactive, and results-oriented, and you thrive in an open, professional, team‑oriented environment. In this role with JPMorganChase Healthcare Payments, you will directly influence revenue retention and revenue growth. As a Client Relationship Manager, you will support some of the largest provider organizations in the United States through regular, direct customer engagement. As an individual contributor, you will guide clients with a consultative approach to help them achieve their revenue and scorecard goals.

Job responsibilities

• Support Business Development activities which contribute to the achievement of the annual revenue plan
• Demonstrate a thorough understanding of JP Morgan Healthcare Payments solutions, products and processes
• Work with Team to Identify opportunities to upsell customers additional Healthcare Payment solutions
• Represent the team in client meetings
• Help clients prioritize projects to best meet goals
• Serve as an escalation point for any service issues from client: manage the escalation activities and is meticulously organized
• Collaborate with JP Morgan Healthcare Payments Business Development, Professional Services and Customer Service in support of your customers
• Maintain accurate and timely documentation of all activities relevant to the position

Required qualifications, capabilities, and skills

• At least 5 years of experience in a customer-facing sales position
• Excellent people skills and ability navigate hard conversations with clients
• Ability to quickly learn and understand JP Morgan’s solution suite and articulate our value proposition
• Sound judgment in compliance, setting customer expectations, and managing sensitive customer situations and data
• Excellent organizational skills and follow-ups

Preferred qualifications, capabilities, and skills

• Bachelor’s degree or higher
• Healthcare technology experience preferred

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.