Procurement Manager
- Develop and execute procurement strategies aligned with operational needs, client service requirements, and financial targets.
- Manage end-to-end procurement processes, including RFPs/RFQs, vendor evaluation, contract negotiations, and onboarding.
- Negotiate contracts, pricing, SLAs, and commercial terms to achieve cost savings while maintaining service quality and operational continuity.
- Partner with Operations and Workforce Management to support rapid scaling, ramp-ups, and new client launches.
- Oversee vendor performance management, including SLA tracking, issue resolution, and continuous improvement initiatives.
- Ensure procurement activities comply with company policies, client contractual requirements, and applicable regulatory standards.
- Analyze spend data across locations and clients to identify cost optimization and standardization opportunities.
- Support budget planning, forecasting, and cost control initiatives.
- Mitigate supply chain and vendor-related risks that could impact service delivery.
- Lead and develop procurement team members, where applicable, to build capability and consistency.
- Bachelor’s degree in Business, Supply Chain Management, Finance, Operations, or a related field.
- 5+ years of procurement or sourcing experience, preferably within a BPO, shared services, or services-driven environment.
- Demonstrated experience negotiating contracts with operational and service-based vendors.
- Strong understanding of BPO operations, cost drivers, and service-level requirements.
- Advanced analytical skills with experience managing large, multi-location spend portfolios.
- Excellent communication and stakeholder management skills in a fast-paced environment.
- Proficiency with ERP/procurement systems and Microsoft Office (advanced Excel skills required).
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