Customer Service Representative

Description

Provisur is an industry leader that pushes the boundaries of ingenuity, bringing precision-engineered food processing equipment, aftermarket parts and service to customers around the world. We specialize in defrosting, grinding, mixing, separating, forming, and slicing equipment, offering leading brands and solutions across diverse applications. Our company culture is built on collaboration, continuous improvement, and a commitment to excellence. We take pride in empowering our employees, offering opportunities for professional growth, and creating an environment where everyone plays a role in our shared success. Join us and be part of an innovative, forward-thinking global team that is shaping the future of food processing. Learn more by exploring our videos at jobs.jobvite.com/provisur!

As a Customer Service Representative (Further Processing Equipment), you’ll be responsible for aftermarket sales in your assigned region and customer accounts. You’ll work independently and with the team to achieve sales goals and customer satisfaction. Your duties include promoting parts sales, occasional troubleshooting equipment, providing customer training, and offering service solutions. You’ll also support the Account Manager by identifying leads and opportunities while also supporting new equipment sales.

What You’ll Do:

• Retain and grow aftermarket business by promoting Provisur products, services, and value
• Visit customers to assess satisfaction, analyze sales trends, and uncover growth opportunities
• Manage key and target accounts, focusing on parts, tooling, and rebuilds
• Track competitor activity and monitor aftermarket sales forecasts
• Present proposals for repair parts and equipment conversions, and ensure timely follow-through
• Sell maintenance agreements to meet annual sales targets
• Prepare and submit call reports, participate in meetings, and manage an individual expense budget

What You Won’t Do:

• Feel like a number – we value respect, teamwork, and collaboration at every level
• Suffer from boredom – you’ll always be learning new things and working with a variety of clients and colleagues worldwide
• Hit a ceiling – you’ll have opportunities to grow and advance as quickly as your skills and ambitions allow

Who You Are:

• A problem-solver who thinks quickly on their feet without losing sight of important details
• A creative thinker who loves to find new ways to approach solutions
• A lifelong learner with a passion for advancing your career and raising your hand when opportunities arise

What You’ll Need:

• High School diploma or equivalent
• 3-5 years of field experience, including mechanical assembly, hydraulics, electrical, and electronics on related Provisur equipment or equivalent
• Proficient in reading technical manuals, schematics, and parts illustrations
• Ability to work independently and as part of a team
• Proficiency in MS Office and ERP systems
  
• Willingness to travel up to 75% of the time

What You’ll Enjoy:

• Healthy work/life balance
• Cross-training, ongoing skill development, and continuing education assistance
• A robust benefits package with great health, dental, vision, and life insurance, employee referral bonuses, and even pet insurance!
• A remote work policy and ample paid time off (PTO)
• Retirement savings (401k) opportunities
• Matching gifts on charitable contributions

Pay Range: The compensation range below reflects a good faith estimate of starting base pay for full-time employment at the time of posting. The pay range may be higher or lower based on geographic location, and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, and certifications.

$90,000- $110,000 base pay. This position is eligible for a commission plan.

Provisur is a proud Equal Opportunity Employer (EOE) and provides an environment of diversity, equality, and inclusion (DEI) to all employees and applicants, regardless of a person’s age, race, color, physical or mental disability, genetic information, gender, gender identity or expression, marital status, medical condition, ancestry, military or veteran status, national origin, religion, religious creed, sex, sexual orientation, or any other protected status under federal, state, or local law.