Front of House Supervisor

Job Title: Front of House Supervisor 
Job Location: LUXBAR- 18 E Bellevue Pl, Chicago, IL 60611

Position Summary:

The FOH Supervisor is responsible for limited FOH general service oversight and operational tasks, as well as ensuring the successful delivery of the Gibsons Restaurant Group’s philosophy, which is based upon four distinct core beliefs: Hospitality, Quality, Value and Family .

Essential Duties and Responsibilities:

• Monitor Service Standards in real time in area of responsibility; constructively coach staff as needed in the moment service standards.
• Conduct regular table touches to ensure customer satisfaction and that all GRG service standards are met.
• Take action in response to requests, inquires and complaints and seeks management to resolve them in a way that ensures the customer will return again quickly and ensures that every customer leaves happy.
• Recognize and accommodate regulars in the restaurant
• Assists host with communications to FOH staff pertaining to table needs, party set ups and seating.
• Demonstrates and reinforces leadership behaviors necessary to gain employees’ loyalty, satisfaction and pride.
• Effectively assist management in creating schedules for staff three weeks in advance to allow staff to schedule their personal life accordingly and provide sufficient restaurant coverage.
• Assist in verifying all open/running/closing and side work duties are completed to standards
• Assist with point of service operational functions such as comps, voids, and miscellaneous POS functions not associated with payroll/hours/schedules.
• Ensures appropriate sanitation, employee wellness, housekeeping and presentation standards are adhered to following established policies, procedures and checklists.
• Assist management in monitoring inventory and ensuring everything is adequately stocked
• Complies with all policies and procedures, current federal, state and local standards, guidelines and regulations as directed by the Manager
• Communicate effectively and professionally, both verbally and in writing, to provide clear direction to the staff. Escalates issues to Manager as appropriate.
• Participates in the community as a representative of the company
• May perform other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum of a high school diploma; Bachelor’s Degree or other four-year degree preferred. One to three years of experience in a restaurant environment with at least one year of management experience preferred.

Ability to communicate professionally verbally and in writing, with the public and with employees; ability to read and write English; ability to perform basic math skills including addition, multiplication, subtraction and percentages; ability to make sound business decisions; ability to analyze data and draw conclusions from the information at hand; ability to maintain composure and poise under pressure; strong computer knowledge and ability to learn new software programs.