Manager, Product Delivery

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Manager, Product Delivery

Overview

This is a customer-focused technical product specialist who provides pre-sales solution consulting to prospective customers and implementation guidance to customers that have chosen the Finicity API. In this role, you will collaborate with the Finicity Sales and Business Development teams to discover technical needs and communicate appropriate API services to meet these requirements. You will serve in a consultative fashion throughout the customer analysis, validation testing and on boarding processes to ensure successful customer outcomes.

• Provide pre-sales assistance for sales opportunities to prospective partners and customers (New Services), including installations, troubleshooting and training of our API Services.
• Lead technical discussions to remove technical roadblocks and define API solution options
• Act as an interface between our Sales/Business Development teams and internal customer support and development teams to resolve outstanding prospect and customer issues
• Develop and perform product demonstrations and technical presentations via webinars or meetings
• Work closely with customers in the design and implementation/integration of our API
• Work to understand our prospects and customers technical business drivers and how to map these to our API
• Work with our API product teams to outline customer requirements

All About You

• Previous experience in a sales engineering, implementation consultant, onboarding specialist or any combination of roles in which you worked with customers on installations, troubleshooting and training of API or similar technical services
• A degree, college coursework or a combination of relevant work experience and training from which you gained a solid understanding of web applications and architectures
• Ability to understand, apply and communicate platform and API features and capabilities, as well as understand web services technologies in a SaaS environment
• Ability to quickly identify and recommend practical guidance during technical Q&A sessions
• Strong written and verbal communication skills, including the ability to communicate professionally in a highly technical environment
• Able to travel once a quarter for customer consultations

Pay Ranges

Salt Lake City, Utah: $106,000 - $175,000 USD

Chicago, Illinois: $106,000 - $175,000 USD

O'Fallon, Missouri: $106,000 - $175,000 USD

Purchase, New York: $122,000 - $201,000 USD

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.