Sales Operations Analyst I
Job Responsibilities:
- Perform standard and non-routine tasks to resolve customer issues.
- Review, analyze, and cleanse data for accuracy.
- Collaborate with internal and external stakeholders.
- Provide on-site support at service centers as needed.
- Manage exception reporting for flagged purchase orders.
- Resolve order processing issues from third-party processors.
- Create and process customer orders in SAP for quoted jobs/installs.
- Submit invoices through vendor portals, ensuring system compatibility.
- Support customer master data workflows as required.
- Ensure safe work practices and customer-focused service delivery.
- Demonstrate accountability, innovation, teamwork, and results-driven performance.
Skills:
- Billing
- Invoicing
- Issue Resolution
- Data Analysis
- ERP
- CRM
- SAP
Education/Experience:
- High school diploma plus 2 years’ experience, or bachelor’s degree with comparable capability.
- Strong analytical, problem-solving, organizational, and communication skills.
- Proficiency in Microsoft Office, ERP systems, CRM, and field service applications.
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