Customer Care Travel Advisor - AmTrav

About the Role:

Are you passionate about travel and dedicated to providing exceptional customer service? AmTrav, a TravelPerk Company, is looking for experienced professionals to join our team as Customer Care Advisors. In this role, you'll assist clients with their travel needs via phone, chat, and email, ensuring an outstanding experience every time.

What you'll be doing:

• Engage with customers through phone, email, and live chat


• Manage multiple communication channels efficiently


• Ensure high customer satisfaction and loyalty


• Book air, car, and hotel reservations using AmTrav's proprietary system


• Follow sales procedures and policies


• Record vital customer data for future reference


• Demonstrate a thorough understanding of the airline industry to provide accurate information


• Build positive relationships with colleagues, management, and partners

What you'll bring:

• A minimum of 2 years experience in a travel related job


• A minimum of 4 years of customer service experience


• A passion for travel and exceptional service


• Experience communicating with customers via phone, chat, and/or email


• Strong verbal communication and listening skills


• A strong work ethic and a desire for knowledge and growth


• Proficient oral and written communication skills


• Active listening, problem-solving, and empathy


• Strong computer proficiency with the ability to learn new programs


• Ability to thrive in a fast-paced environment with minimal supervision


• A positive, empathetic, and professional demeanor with customers

Compensation:

Hourly rates start at $22, with potential increases based on experience. Weekend bonuses are available after 6 months, along with ample opportunities for salary growth within our multi-tier support team.

What do we offer?

• Competitive compensation, including equity in TravelPerk


• Generous vacation days so you can rest and recharge


• Comprehensive benefit plans covering medical, dental, vision, and life


• Financial benefits like 401k or Roth with company matching, and HSA or FSA plan.


• Global presence and hybrid working style


• Unforgettable TravelPerk events, including travel to one of our hubs


• Learning and professional development opportunities


• Exponential growth opportunities


• Paid maternity/paternity leave


• IATAN Travel Agent membership with discounts on travel worldwide.

Training: Training occurs Monday through Friday, 8 am to 5 pm CST, lasting 6 weeks and is fully paid.

Work Schedule:

Once you have completed training you will be moved into your permanent shift.

Available shifts:

• 12pm - 9pm


• 1pm - 10pm


• 3pm - midnight

New hires will be required to work a Saturday or Sunday as part of their normal shift. Consecutive days off are not guaranteed. We are looking for people who have flexible schedules and are willing to grow in the company before moving into other shifts.