ISO Management Specialist

The Opportunity

The ISO Management Representative serves as the primary liaison between the organization and external auditors, ensuring compliance with ISO standards (e.g., ISO 17025). This role is responsible for maintaining and improving the company’s quality management system (QMS), coordinating internal audits, facilitating management reviews, and driving continuous improvement initiatives. The representative ensures the lab adheres to documented procedures and that corrective actions are implemented effectively.

• Develop, implement, and maintain the ISO 17025-compliant quality management system.
• Ensure all procedures, policies, and documentation meet accreditation requirements.
• Monitor and report on the performance of the QMS to senior management.
• Plan and conduct internal audits to assess compliance and effectiveness.
• Lead root cause analysis and corrective/preventive actions (CAPA).
• Coordinate training programs to ensure staff competency in ISO 17025 requirements.
• Maintain records of qualifications, training, and competency assessments.
• Manage controlled documents including SOPs, work instructions, and forms.
• Ensure timely review, approval, and distribution of quality documentation.
• Serve as the primary contact for accreditation bodies and external auditors.
• Prepare for and facilitate external assessments and surveillance audits.
• Promote a culture of quality and continuous improvement.
• Analyze data and trends to identify opportunities for process enhancements.
• Evaluating non-conformities and deciding which issues require immediate corrective action versus long-term improvement.
• Reviewing performance data and deciding which processes need to be optimized to meet quality objectives.
• Identifying missing or outdated documentation and working with departments to update and standardize records.
• Engage in other lab-related responsibilities as required.
• Perform other duties as assigned.

The Skills you will bring to the team

• Bachelors in chemistry, biology, or related field.
• 3-5 years experience in in a Laboratory Quality Role, preferably in an ISO 17025 Accredited environment
• In-depth knowledge of ISO 17025 requirements
• Experience with internal auditing and CAPA Processes
• Strong organization, communication, and leadership skills
• Strong understanding of laboratory operations, calibration, measurement uncertainty, and traceability
• Ability to manage multiple priorities in a fast-paced environment

Where and how you will work

The opportunity will be based onsite in Aurora, Illinois

What we would like to offer you!

The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, generous family leave policy, health & dental plan, competitive salary, 401K.  Glanbia provides a reasonable range of compensation for roles that may be hired in Illinois. This range may not be applicable to other locations. Factors that could be used to determine your actual salary may include your specific skills, years of experience and comparison to current employees already in this role. The typical candidate is hired below midpoint of the range. Annual salary for Illinois - based employees for this role is $70,000 to $85,000.

About Glanbia

Glanbia is a better nutrition company with three divisions: Performance Nutrition, Health & Nutrition and Dairy Nutrition. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 5800 people, work with global food and beverage companies, and sell our award-winning and market-leading brands and ingredients in more than 100 countries worldwide. 

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

At Glanbia, our culture celebrates individuality, knowing that together we are more.