Manager, Operator and Patron Insights — Away from Home

Job Description

This position is responsible for identifying, developing, and integrating consumer and operator insights, using syndicated and custom tools, to provide an advantage in the Away From Home channel. You will partner closely with the Lead of Operator and Patron Insights and with cross-functional teams — marketing, sales, culinary, new business development, and R&D — to elevate Kraft Heinz insights by translating findings into actionable recommendations. You will routinely present those findings to internal stakeholders and external customers.

What’s on the menu?

• Research and apply expertise in Away From Home channels (restaurants, noncommercial segments, and convenience stores) to inform strategy and drive business growth.
• Analyze and translate qualitative and quantitative data (syndicated, custom, sales data) into data‑grounded recommendations for mid‑ and senior‑level decisions.
• Design and run studies and scalable projects to build operator/patron understanding.
• Generate operator and patron insights/jobs to be done to shape brand equity and innovation initiatives.
• Synthesize findings into clear reports, presentations and customer facing sell stories.
• Represent the insights’ function and partner with cross functional teams to regularly present to customers with clear, data-driven recommendations.

Recipe for Success

• Strategic Strong knowledge of foodservice businesses, insight tools and approaches, and channel, operator, and patron dynamics.
• Analytical Skilled at leveraging multiple data sources, recognizing patterns and creating strategic recommendations that are actionable and relevant.
• Impactful Leverage custom and syndicated research to scale insights across brands, categories, and channels
• Self-Motivated Team player who works well in a fast-paced environment and manages multiple projects and stakeholders. Demonstrates a drive for results and project leadership.
• Flexible Comfortable with change and ambiguity. Can adapt quickly to shifting priorities while staying organized.
• Collaborator Builds and champions cross‑functional partnerships, clarifying priorities and enabling teams to execute against shared objectives.
• Curiosity & Action Combines intellectual curiosity and creativity with a drive for tangible results. Proactively mines trends and secondary data.
• Influential Able to influence cross-functional partners and present findings to senior stakeholders with clarity and confidence.
• Strong Communicator Delivers clear, concise insights and compelling storytelling with excellent presentation skills.

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.

New Hire Base Salary Range

$102,100.00 - $127,600.00

Bonus This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors

Benefits Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example

• Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
• Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
• Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs
• Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)

Chicago/Aon Center

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact [email protected] for assistance.