Automotive Service Manager

City Volkswagen of Highland
Highland, IL

The Service Manager role is instrumental to our store’s day-to-day operations, responsible for top notch customer experience and overall shop work flow. We want a candidate that is an expert in customer service, team building, dispatching, work flow, coaching, training and willing to learn and be coached! We Offer:

  • $100,000 - $140,000
  • Paid Training Program
  • Immediate impact – quick on-boarding
  • Major Medical & Dental Insurance
  • 401 K w/ Employer Match
  • Paid Vacation
  • Employee discounts on vehicles and more
  • Monthly employee recognition
  • Opportunity to grow and advance!
Responsibilities:
  • Provide top notch customer service tracked by manufacturer CSI/NPS
  • Complete manufacturer training to stay certified
  • Ensure proper work flow and scheduling execution
  • R/O Management
  • Team management
  • Hiring
  • Training
  • CTP Management
  • CDK/Xtime knowledge is a plus.
Qualifications:
  • Must be open to learning and being coached
  • High ethical standards and strong attention to details
  • Excellent customer service, communication, and decision-making skills
  • Computer proficient, a good work ethic and professional appearance
  • Able to prioritize tasks and have good time management skills
  • Most importantly must be a team player with a positive attitude!
  • Valid driver’s license
Terms We are an Equal Opportunity Employer

Posted 2025-10-18

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