Customer Care Receptionist

:

Pay: From $ 25.00 per hour

POSITION SUMMARY

Maintains and supports the business unit by providing administrative support for customer service and the Lisle Support Center. This includes timely communication management, escalation, and resolution to customer related issues. Maintains additional administrative responsibilities to ensure efficient and effective operations.

ESSENTIAL JOB FUNCTIONS

• Assist with customer inquiries, customer satisfaction and customer concerns. This includes incoming calls, voice messages, and email.
• Answer, screen and escalate phone calls as needed.
• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Ensure the reception area is tidy and presentable, with all necessary stationery and material.
• Receive, sort, and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Complete additional administrative tasks as needed.

QUALIFICATIONS

• Proven work experience in retail operations.
• Receptionist, Front Office Representative, or similar role preferred.
• Proficient in Microsoft Office including Outlook, Word, Excel, PowerPoint; Access, Photoshop and Adobe preferred.
• Ability to work flexible hours with limited direct supervision; strategic approach with high level of organization skills to manage multiple and constantly

changing priorities.

• Hands-on experience with office equipment.
• Professional attitude and appearance.
• Strong verbal and written communication skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service attitude.
• High school diploma or equivalent required: AA or BS preferred.

• Knowledge of retail business preferred.

PHYSICAL DEMANDS

. Ability to communicate verbally and in writing with operations, customers, and vendors.

. Ability to work in an office 5 days per week.

• Ability to sit at a desk for long periods at a time.
• Ability to operate a computer.
• Ability to travel to store locations as needed.
• Occasionally lifting, bending, and/or carrying up to 50 pounds from the ground to waist.

The physical requirements described herein are essential functions of this job. The Company complies with all federal, state, and local laws concerning the employment of persons with disabilities, including providing reasonable accommodation to qualified individuals with a disability so they can perform the essential functions of a job unless doing so creates an undue hardship.

Job duties may change with or without notice.

As a Customer Care Receptionist, some of the benefits you will enjoy are:

• Paid Time Off
• Discounts on Fuel & Circle K Food
• Free Polar Pop & Coffee on shift
• Employee Savings Program
• Tuition Reimbursement
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• 401K with Company Match
• Short & Long Term Disability
• AD&D Insurance
• Flexible Spending Account
• Health Savings Account
• Well-Being Program
• Perk Spot Discounts on Brand Name Companies
• Employee Assistance Program (EAP)
• Paid Training

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

In English

In Spanish