Quality Manager

Job Overview:

Relocation Assistance Eligible*

Manufacturing Quality Manager

You will manage the Manufacturing Quality, Batching, and Sanitation processes across the Northlake site's operations. You will be responsible for assuring product conformance to specifications, plant and process conformance to certification requirements and general support of established weekly production schedules from a Quality support standpoint. You will also work with all site and multi-site functions to foster a world class culture of quality and achieve defined business goals.

Location: Northlake, IL

What you will do:

• Develop and support a team of direct reports across Quality, Sanitation, & Batching to deliver quality excellence to all functions.
• Manage the collection, analysis and reporting of performance and product conformance quality data to inform production department manager on status and priorities of quality issues.
• Manage Plant Quality personnel (QC specialists, technicians, and sanitation team) to help direct prioritization and focus on data analysis and reporting, sanitation program and process improvements.
• Responsible for supporting new product, new materials, and new supplier qualifications, working with R&D, and Purchasing.
• Drive improvements to positively impact the achievement of Key Performance Indicators (KPI’s), Manage Dashboards, and Scorecards relative to quality, cost and on-time delivery.
• Build and reinforce quality acumen with the plants partnering deeply with the production and maintenance teams.
• Responsible for managing certifications, including the completion of process documentation, product specifications, process auditing, and reporting systems that clearly track the status of our product conformance.
• Provide daily dispositions and resolutions to production quality issues.
• Develop tools to acquire, trend and analyze quality data in the course of product production.
• Responsible for food safety reporting, quality and regulatory compliance to plant or division personnel with authority to initiate action.
• Ensure the staff is aware of their responsibility to report food safety, quality and regulatory compliance to plant or division personnel with authority to initiate action.
• Resolve any quality issues with third party auditors with direct communication.
• Regularly inspect and monitor the facility to ensure that the plant is fully operating in compliance with KDP Policy & Procedures, FSMA, FDA GMP, and GFSI guidelines.
• Ensure all Quality reports are collected regularly, reported monthly to Corporate Quality and Continuous Improvement.
• Collaborate and support enterprise QFS initiatives as part of network Quality Team
• Follow all policies, ergonomic standards and safety requirements directed by Keurig Dr Pepper and the quality department.

Ensure high performance results of your team by:

• Fostering a culture of trust and wellbeing that prioritizes the team and values employee contributions
• Driving a shared vision with clear goals and accountability, supported by regular conversations to maximize talent
• Embracing diverse perspectives to foster innovation, learning from both successes and failures
• Establishing a safe environment where team members are motivated, heard, and aligned with clear expectations

• Salary Range: $96,800 - $125,000
• Actual placement within the compensation range may vary depending on experience, skills, and other factors
• Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
• Annual bonus based on performance and eligibility
• Benefits eligible Day 1!

Ideal Qualifications:

• Bachelor’s degree highly preferred, with 5-10 years of quality experience leading Best-in-Class F&B manufacturing quality program applying a comprehensive, hands-on knowledge of statistical process control, design of experiments, TQM, TPM, Six Sigma etc. Experience with introducing new products, materials, and processes
• At least 3-5+ years of experience successfully building and leading teams of 20+ technical associates
• Able to build and reinforce quality acumen while partnering with the production and maintenance teams
• Advanced understanding of GMP, HACCP, FSMA, Safe Quality Food (SQF) Principles, Food Defense Principles & Quality Management Systems (QMS) required
• Demonstrated expertise in building Quality Plans including strategy and tactics that have successfully met Quality/Food Safety KPI’s and Quality Goals
• Working knowledge of all Microsoft Office applications
• Previous experience using SAP is preferred
• Lead execution of a strong CAPA (Corrective Action / Preventative Action) program and A3’s that drives site improvement in Quality, Regulatory Compliance
• Excellent written and verbal communication skills across a broad variety of departments
• Ability to positively and comfortably handle and prioritize multiple tasks in a fast-paced environment with self-motivation and focused attention to detail
• Ability to lead and manage 10+ employees
• Must be able to travel occasionally, work in a team environment, and occasionally work a flexible schedule

Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partners brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!

Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us?

We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

A.I. Disclosure:

KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles. If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to [email protected] in lieu of clicking Apply. Please include the job title and location or Job ID # in the email subject line.