Senior Customer Success Manager (US)

We are looking for a Senior Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organisations to fight financial crime! We are building cutting-edge solutions that help create a safer world and stop money from ending up in the hands of criminals. You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers. You will be a trusted advisor to our clients helping them to get the best results from using the platform while feeding back ideas to the product development teams.

As a Senior Customer Success Manager, you will

• Manage a portfolio of strategic customers, from onboarding to training to adoption and beyond


• Be the dedicated contact and own the overall relationship with your clients


• Ensure that an implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams


• Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal


• Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems


• Drive cross-sell and upsell, expanding contract revenue in conjunction with the sales/account management team


• Play a primary role in shaping the product roadmap based on customer feedback


• Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc.


• Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements


• Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers

About you:

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  • Have a true passion for customers – fanatical about getting them the right outcomes and becoming their advocate
  
  
  • Be comfortable working with C-Suite stakeholders, to understand their objectives and align our solutions to meet their needs
  
  
  • Understand your client’s business and drive value towards positive business outcomes
  
  
  • Politely and confidently handle objections from clients, working collaboratively towards mutually beneficial outcomes
  
  
  • An interest in technology and a basic grasp of tools like APIs and cloud platforms will go a long way here.
  
  
  • Be a proactive self-starter that is self-directed and able to solve problems and execute independently
  
  
  • Have strong process management skills, you will be able to manage a varied workload with multiple deadlines
  
  
  • Possess strong relationship management skills and the ability to coordinate across teams and build consensus
  
  
  • Ideally have previous project management experience and have worked in a start-up previously
  
  

What’s in it for you?

• Equity as we want you to have a part of what we are building


• Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical to keeping us performing at our best


• Annual learning budget to drive your performance and career development


• Budget to set up your home office upon joining


• Parental leave and childcare benefits


• Life Insurance to protect your loved ones


• Medical (100%), Dental (90%), and Vision (80%) contribution


• Flexible Spending Accounts (FSA) to allow you to use tax free dollars for healthcare or day care related expenses


• 401k Contribution


• Financial Perks (Financial Advice, PerkSpot discounts, Pet Insurance discounts, Travel assistance)


• Pre-Tax transit benefits

The base salary range for this role is $115,000-130,000 + bonus, equity, and US benefits. The actual pay may vary based on factors such as location, experience, and skills.

About us:

Our mission is to empower every business to eliminate financial crime.

By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust.

More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world’s most comprehensive financial crime risk intelligence. With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff.

ComplyAdvantage is headquartered in London and has global hubs in New York, Lisbon, Singapore, and Cluj-Napoca. It is backed by Balderton Capital, Index Ventures, Ontario Teachers’ Pension Plan, Goldman Sachs, and Andreessen Horowitz. Learn more about compliance re-engineered for the age of AI at complyadvantage.com .