Product Owner, Telecom

Company Profile

At Sand Cherry Associates, we excel in the design and delivery of strategic customer-centric initiatives through digitally native, data-empowered solutions. Our client’s confidence in us is centered on exceptionally skilled, high-energy talent working with the support of the full Sand Cherry team. Finding the right match for this role is a critical aspect of continuing that success.

Overview
We are seeking an experienced Product Owner to lead the development and enhancement of internal tools and products that support telecommunications professionals. This role will facilitate stakeholder working sessions, define and document business requirements, collaborate closely with development teams, and oversee tool demonstrations to improve usability and operational efficiency.

As the primary owner of product vision and delivery, the Product Owner will drive critical business objectives from concept to implementation, ensuring initiatives are delivered on time and aligned with strategic goals. These tools are essential to the daily success of operational teams—spanning order management, customer-facing project management, and field operations function.

The ideal candidate combines strategic thinking with hands-on execution, serving as the bridge between business stakeholders and technical teams to ensure products are intuitive, integrated, and built to empower end users across the organization. This is a hybrid role requiring four days per week on-site. Candidates must reside in one of the following locations: Philadelphia, PA; Naperville, IL; Denver, CO; or Manchester, NH. All qualified candidates MUST be authorized to work in the United States without requiring visa sponsorship. Please note that we cannot work C2C.

Key Responsibilities:

Product Ownership, Program Management & Development Delivery

· Define and champion the product vision, roadmap, and success metrics in alignment with business and operational strategies.

· Translate operational needs into actionable user stories and epics, ensuring clarity of requirements and expected outcomes.

· Collaborate with UX, development, and QA teams to guide solution design and ensure quality, usability, and adoption by frontline teams.

· Facilitate Agile ceremonies (stand-ups, sprint planning, retrospectives, demos) to support delivery and stakeholder alignment, as needed.

· Partner with cross-functional stakeholders to identify, evaluate, and prioritize features and enhancements that deliver measurable value.

· Facilitate cross-functional meetings, document solutions and critical decisions, create action plans and project plans that are driven to completion. Develop best practice project artifacts for the highest level of organization and accountability.

· Identify and proactively remove blockers or dependencies impacting delivery.

· Drive end-to-end program delivery across multiple workstreams, ensuring scope, schedule, and quality targets are met.

Requirements Development and Backlog Management

· Gather, document, and validate business requirements from end users.

· Develop functional and technical specifications to guide development and integration.

· Maintain and prioritize the product backlog, ensuring it reflects the most critical needs of business users and aligns to strategic timelines and objectives

Tool Integration & Optimization

· Oversee integration of tools with applicable internal systems (e.g., ticketing, CRM, network operations platforms) to streamline workflows across the organization.

· Collaborate with IT, engineering, and vendor partners to ensure integrated solutions are developed according to business needs.

· Monitor adoption, performance, and ROI, identifying opportunities for continuous improvement and efficiency gains.

Stakeholder & Communication Management

· Serve as the primary liaison between business units, development teams, and leadership.

· Facilitate tool demos and stakeholder reviews to communicate vision, progress, and results.

· Deliver clear reporting and updates to support transparency and decision-making.

Qualifications:

· Bachelor’s degree in Business, Computer Science, Engineering or similar field

· 7+ years in a Product Owner, Project Manager, Business Analyst, or hybrid role with strong Agile delivery experience.

· Experience in telecommunications industry or other large-scale enterprise environments.

· Proven success driving product strategy and feature delivery for internal enterprise or operational tools.

· Knowledge of ITIL, SDLC, process automation, or workflow management practices.

· Strong background in requirements gathering, user story writing, and process design.

· Familiarity with tool/system integrations, APIs, and workflow automation.

· Excellent communication, facilitation, and stakeholder management skills.

· Proficiency with Agile tools such as JIRA, Confluence, or similar.

· Experience with MS office tools such as PPT for creating decks and working with Excel for data are required.

· Certifications such as CSPO, PSPO, CSM, or CBAP are preferred.

Compensation

For individuals assigned and/or hired to work in Colorado, Sand Cherry Associates is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and takes into account a wide range of factors that are considered in making compensational decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. This is a long-term consulting engagement with an hourly rate of $85-$95. Years of experience, level of education, geographic location, unique skills/qualifications for the specific role and potential certifications can be key factors in the final compensation for this role.

Our team is unique — we are passionate about what we do. At Sand Cherry, our Consultants know they are impacting and shaping our clients’ industries. We recognize our employees for their contributions. Our culture is one of the most friendly and communicative in the consulting industry. Sand Cherry is not a top-heavy organization. We offer the opportunity to be part of a digital workforce. Discover the experience that only comes with self-responsibility in the workplace. Our team members manage their own workloads and are expected to deliver exceptional work for our clients. Professional career growth is one of our main priorities, as we affirm that investing in our Consultants and empowering our people will also deliver the best results and value for our clients.