Customer Service Representative

Full-time

Description

Job Description – Customer Service Representative

Job Title: Customer Service Representative

Department/Group: Customer Service

Reports to: Fernando Fabela

Start Date: September 1 or October 1, 2025

Annual Salary Range: $55,000–$65,000

About Montenegro, Inc.

At Montenegro, we understand that strong, lasting relationships are the foundation of successful business. For nearly 30 years, we've combined personalized service with strategic, cost-effective solutions—leveraging our direct relationships with mills and suppliers to deliver real value to our clients.

Over the years, Montenegro has grown into a substantial company, proudly serving more than 250 customers, including Fortune 500 companies, government agencies, and other businesses across the United States, Canada, the United Kingdom, and Puerto Rico. We are a fully certified Minority Business Enterprise (MBE) in over 15 states, and we remain committed to delivering exceptional service and solutions that help our clients thrive.

Our focus industries include paper, packaging, and print. What sets us apart is our flexible, client-first approach, our dedication to excellence, and our belief in creating value through long-term partnerships.

Role Summary

Montenegro, Inc. is seeking a highly organized and customer-focused Customer Service Representative (CSR). This full-time role will focus on managing customer orders and assisting with sales initiatives. The ideal candidate will have prior experience working in the paper, packaging, or printing industry.

Key Responsibilities

• Serve as the primary point of contact for customer support via email and website inquiries

• Prepare estimates and customer quotes for incoming jobs

• Accurately enter sales and purchase orders into QuickBooks

• Coordinate with vendors to source products and resolve order issues

• Track orders, manage delivery timelines, and update customers as needed

• Review vendor acknowledgments and send customer confirmations

• Maintain organized records and update shared reports

• Assist with quarterly and annual sales plans

• Contribute to internal reporting, analytics, and sales reporting

• Support customer service and sales-related tasks as needed

Requirements

Qualifications

• Prior Paper, Packaging, or Print industry experience is ideal
• Proficiency in QuickBooks and Microsoft Office
• Strong attention to detail and organizational skills
• Excellent written communication and email etiquette
• Comfortable managing multiple tasks in a fast-paced environment
• Team-oriented with a proactive, positive attitude

Benefits

Montenegro, Inc. offers a competitive salary and a supportive, growth-oriented workplace. Benefits include:

• Quarterly and annual performance-based bonuses
• Paid holidays, paid time off (PTO), and paid sick days
• Flexible work-from-home option
• Summer Fridays (early dismissal every other week)
• ELLA time (early leave, late arrival)
• Medical, dental, and vision insurance
• 401(k) Safe Harbor retirement plan with company contribution
• Annual Profit-Sharing company contribution
• Life insurance and LifeLock identity protection
• Costco membership
• Company-paid mobile phone plan
• Company-paid I-Pass as travel expense
• Opportunities for training and professional development
• Commission opportunities

Salary Description

Annual Salary Range: $55,000–$65,000