Customer Service

Benefits:

• Flexible schedule


• Paid time off

About the Role:

Join Jackson Hewitt as a Customer Service Representative in Chicago, IL, where you'll play a vital role in providing exceptional service to our valued clients. Be part of a dynamic team that is dedicated to making tax preparation easy and accessible for everyone.

Responsibilities:

• Assist clients with tax-related inquiries and provide clear guidance on services offered.


• Manage customer interactions through phone, email, and in-person consultations.


• Ensure a smooth customer experience by addressing concerns and resolving issues promptly.


• Educate clients about tax preparation processes and related products.


• Maintain accurate records of customer interactions and transactions.


• Collaborate with team members to improve service quality and efficiency.


• Stay updated on tax laws and company policies to provide accurate information.


• Promote additional services and products to enhance customer satisfaction.

Requirements:

• High school diploma or equivalent; some college coursework preferred.


• Previous customer service experience, preferably in a retail or financial setting.


• Strong communication and interpersonal skills to engage effectively with clients.


• Ability to handle multiple tasks and work in a fast-paced environment.


• Proficient in using computer systems and basic software applications.


• Detail-oriented with strong problem-solving abilities.


• Positive attitude and a passion for helping others.


• Availability to work flexible hours during tax season.

About Us:

Jackson Hewitt has been a trusted name in tax preparation for over 30 years, helping millions of customers maximize their refunds. Our commitment to excellent service and community involvement makes us a preferred employer, where employees thrive in a supportive and rewarding environment.

Compensation: $16.50 per hour

Working at Jackson Hewitt

Jackson Hewitt is an innovator with nearly 6,000 locations, and we’re on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.

Taxes are fun (really!)

Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.

PTIN Certification: Yes

By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.