Senior Branch Specialist

Join Consumers Credit Union as a Senior Branch Specialist (Personal Banker) at our Arlington Heights branch!

What you'll do in this role:

As a Senior Branch Specialist (Personal Banker), you'll develop relationships with our members, become their financial expert, open specialized accounts and educate them about products/services that will make a positive impact in their lives. This position is a combination of being a Personal Banker with some Teller responsibilities. It offers a variety of work throughout the day, involves sales goals and is perfect for those that enjoy exceeding goals and earning extra incentives!

Your day-to-day will include:

• Identifying financial products/services that will benefit our members, and you'll guide them toward those that are in their best interest. There are times when you'll need to overcome objections, but you know that already and are GREAT with service-minded sales!
• Processing a wide array of requests for specialized and/or complex accounts and consumer loan applications for members.
• Being a team player who wears multiple hats. You'll back up our Branch Specialists by greeting members and directing them to the person who can best help and answer calls from members who need assistance.
• Ensure that all policies, procedures, compliance, audits, quality control and balancing standards are adhered to.

What you'll need to join the team:

• High School diploma or equivalent
• 2 years of similar work experience (retail, customer service, guest relations, sales, and cash handling). Financial institution, Teller, Personal Banker experience is preferred.
• Comfortable promoting products and services, educating members, and engaging in sales-oriented conversations
• Computer proficient in Data Processing Platforms, Email, Internet/Intranet, Instant Messaging, and Microsoft Office
• Excellent interpersonal and communication skills
• Ability to multitask, work at a fast pace, and stay organized
• Propensity to be helpful, positive, act with integrity, and to embrace inclusion & diversity
• Availability to work 40+ hours/week and be scheduled between the following hours:
  • Monday - Thursday: 8:30am- 5:30pm; Friday 8:30am- 6:30pm; Regular Saturdays 8:30 am- 1:30pm

At CCU you'll enjoy:

An awesome culture that appreciates hard work and delivers on fun, collaboration, respect, and innovation. Add competitive pay and a company that believes in developing our employees to their fullest potential and we're the total package!

CCU offers a comprehensive benefits package designed with you and your family in mind:

• FREE basic life, short term and long-term disability insurance. And we have a FREE employee-only fitness center!
• Multiple plan options for medical and dental, vision coverage, tax-advantaged spending accounts, employee assistance program, tuition assistance, paid parental leave, and more.
• 11 company paid holidays, plus CCYou Day - a paid day off when you can focus on your wellbeing. And generous paid time off - new hires accrue up to 4 weeks of PTO in the first year!
• Retirement plans - We've got two of them to help provide for long term financial stability! A 401k with company matching, and a pension plan that is fully funded by CCU.

More about the Company

We're Consumers Credit Union (CCU) and our mission is to empower our members to live better lives.

We're a financial institution just like a bank, except not exactly. Banks have customers , but because we're a not-for-profit, member-owned credit union, we have members . And because we're not a bank, we don't drive up profits just because shareholders demand it. Instead, we focus on driving up member happiness through low loan rates, high deposit rates and low- or no-fee products and services. We focus on things like transparency, simplicity, helpfulness, integrity, positivity and inclusion - and we always put our members first.

In fact, we serve over 200,000 members and have over $3 billion in assets. We employ nearly 500 people in the Chicago area and have 14 branch locations in Illinois. We offer access to a national shared branching network, and more than 80,000 surcharge-free ATMs worldwide. And although we've been around for over 90 years, we're just getting started!

Equal Opportunity Employer

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: [email protected] or 877-275-2228.