Service Customer Care Representative
The Rosen Automotive Group has proudly served the residents of Illinois and Wisconsin for over 35 years. We are currently seeking dedicated and talented individuals to join our growing team! The goal of our store is to meet the needs and requirements of our customers. To accomplish that goal, we rely on everyone to work together. When we all work together, we have the strength of a family. It is our belief that how we work together is reflected in how we work with our customers. If we treat each other with respect, our customers will feel it, and the essentials of trust and relationship will be there. What We Offer:
- Medical, Dental, Vision
- Paid holidays and vacation
* 401K
- Paid training
- Ongoing development
- Opportunity for career advancement
- Employee Discounts
- Receive and schedule incoming calls for service appointments.
- Maintain the service appointment scheduling calendar while coordinating with Service Advisors and the Parts / Rental Department.
- Answer customer inquiries via chat, email, and phone.
- Follow up on customer declined services; schedule follow-up appointments for services not performed.
- Proactively contact existing customers to set up required service and/ or recall appointments.
- Follow up with customers on all ordered or back-ordered parts while scheduling for receiving.
- Excellent customer service skills, over the phone and in-person.
- Superior communication skills.
- Ability to work in a fast-paced environment.
- Ability to work a non-traditional schedule.
- Automotive industry experience preferred, but not required.
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