Host
THIS IS A PART TIME DAY LEAD HOST JOB.
SPECIFICALLY THURSDAY, SATURDAY, SUNDAY.8am - 3pm Experience with Resy or Open Table a must The Host coordinates dining room activities to assure quality service is provided to guests.
Essential Duties and Responsibilities:
- Meet and greet customers promptly, courteously, and graciously, addressing customers by name whenever possible.
- Learn the locals’ names and recognize them when they come to the restaurant.
- Escort customers to tables and provides menus.
- Arrange parties or special services for customers.
- Answer phones; manage reservations and notes in Resy!
- Maintain complete working knowledge of the menus, menu ingredients, and daily specials.
- Manage the door; maintain wait list, as appropriate; inform customers of approximate wait time and where they can wait for a table; inform customers when their table is prepared.
- Manage customer complaints and dissatisfaction in a prompt and professional manner; determine necessary adjustments; inform manager of complaint and resolution.
- Anticipate customers’ needs by constantly scanning the room.
- Respond properly in any dining room emergency or safety situation.
- Inspect menus and lists to ensure their condition and appearance.
- May perform other duties as assigned.
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