Services manager

Now Hiring: Northlight Theatre is now hiring a full-time Patron Services Manager. Reporting to the Director of Marketing & Communications, the Patron Services Manager leads a team dedicated to enhancing the Northlight patron experience by providing customer service reflecting Northlight’s brand, core values, and overall patron experience strategy. The Patron Services staff handles all audience interactions, from box office to bar/concessions to house management. This position works closely with the Facility Manager to ensure all front of house operations are welcoming and well executed. The Patron Services Manager is the primary contact with Spektrix regarding box office operations and serves as in-house lead for performance-related matters. As a public-facing Northlight representative, the Patron Services Manager is a key member of the Marketing & Communications team.

A full job description is available on our website at

Northlight Theatre aspires to promote change of perspective and encourage compassion by exploring the depth of our humanity across a bold spectrum of theatrical experiences, reflecting our community to the world and the world to our community. A professional LORT D theatre, programming includes a 5-play mainstage season, the Interplay new play development series, and a dynamic year-round audience engagement and education program. For more information about the theatre:

Qualifications: Minimum 5 years’ experience in a box office management position. Must be able to lead a team and coordinate multiple part-time direct reports. Experience with Spektrix or other Box Office software required. Fluency in Microsoft Office and Google docs preferred, particularly a strong working knowledge of Excel/spreadsheets. Familiarity with DotDigital or similar a plus. Must be efficient and organized, with the ability to be self-directed as well as collaborate with others, with strong interpersonal skills and a positive and professional demeanor.

Job Location: This position is onsite temporarily at 9501 Skokie Blvd in Skokie, then relocates permanently to Church Street in Evanston in early 2026. Work schedule regularly alternates between Mon-Fri and Sat-Wed with variable hours, in accordance with event schedule.

Compensation: Compensation range is $53,000 to $56,000 annually, competitive with prevailing compensation for similar positions within the non-profit performing arts industry, and commensurate with qualifications and experience of the applicant. This position is eligible for benefits including medical, dental and vision insurance and paid time off. Collaborative environment with flexible work hours and close involvement with the art and artists.

How to Apply: As an equal opportunity employer, Northlight Theatre hires outstanding individuals into every position in the company. People who work with us have a high degree of engagement, a commitment to working effectively in teams, and a passion for the company's mission. We place the highest value on creating a safe environment where our employees can grow and contribute, and refuse to discriminate on the basis of race, color, religious belief, sex, age, disability, national origin, alienage or citizenship status, marital status, partnership status, caregiver status, sexual and reproductive health decisions, gender identity or expression, or sexual orientation. Reflecting our commitment to be an inclusive and accessible employer, we welcome applications for all open positions from a diverse applicant pool that reflects our community and programming.

Qualified candidates should send a cover letter and resume with relevant experience and three listed references via email to [email protected] . No phone calls please.

Job Type: Full-time

Pay: $53,000.00 - $56,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person