Communications & Engagement Lead

The Team You Will Join

The National Accounts Communication and Engagement Lead (CEL) serves as a communication and enrollment expert and is responsible for the end-to-end employer strategy to drive employee engagement.

The CEL partners with the assigned sales team to drive growth of MetLife's benefits product portfolio helping to achieve plan of over $500M in re-enrollment premium. As a key member of the account team, the CEL also provides dedicated pre-and post-sale strategic guidance during the acquisition of new business, including managing RFP responses related to employee engagement/communications, participate in finalist planning and meetings, and manage/deploy communications strategy for all implementations.

The Opportunity

The National Accounts Communications and Engagement Lead (CEL) is a key member of the National Accounts account team, responsible for developing strategies to drive employee education, engagement, and retention through strategic analysis of customer data (eligible, participant, engagement, lapse, utilization). By creating holistic, year-round engagement strategies, the CEL contributes to MetLife's overall sales goals.

This is an exciting opportunity to build new relationships and invest in existing relationships with sales partners to increase revenue by driving employee engagement, utilization, retention, and growth. The CEL leverages consultative techniques to engage employers and propose strategies that enhance and propel their internal benefits communication strategies and address employers' and employees' needs.

Success in this role requires the ability to be consultative and influential to drive proposed strategies, take an analytical approach to reviewing customer data to find opportunities, be results driven with strong decision making and project management experience, and move strategically with customer focus in a fast-paced environment. The CEL will collaborate closely with National Account Sales, Service, Product, Implementation and Marketing partners in an environment where every contribution is respected and every perspective is heard.

How You'll Help Us Build a Confident Future (Key Responsibilities)

• Lead strategic engagement planning and opportunity pipeline management

• Create year-round engagement plans understanding employers' unique plan offerings (beginning at the proposal state, through implementation and beyond)

• Oversee the execution of communication initiatives

• Manage re-enrollment opportunity pipeline

• Develop strategic approaches to present to employers and communication materials and collateral creative

• Coordinate holistic engagement strategies to employees throughout the year

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.